Claims process – Motor Boat insurance
Our highly experienced claims team will support you if you have
a claim, and if required, our specialist surveyors are on hand.
What to do if you need to make a claim:
At the scene:
- Take the names and addresses of other parties involved together
with witnesses
- Take photographs if you can
- Make no admissions of liability
- As soon as possible, report the incident to us; there are a
number of ways you can do this:
- Claim line telephone number 0844 892 1320
- 24 hour helpline number 0117 934 2107
- Claim line fax number 0870 156 6378
- Email address mardonclaims@towergate.co.uk
- Complete the relevant claim form
If completing a claim form, please ensure that the following
information is included:
- Full details of the incident
- Police and crime number for all losses involving theft /
vandalism
- Obtain a written estimate for repairs or speak to us about
recommending a repairer.
If the craft is in storage pending repairs, be aware of storage
charges. Your insurers will pay only reasonable costs.
It may be necessary for us to appoint a specialist surveyor, in
which case the costs will be met by your insurer.
In certain circumstances we may be able to make a settlement of
the claim without referring to your insurer. In which case we will
be acting on behalf of the insurer.
Claim forms
