How to Claim
Fast and fair claims
It’s easy to make a claim with Towergate Insurance. Our highly
experienced claims team will support you throughout. And, if
required, our specialist surveyors are on hand to sort out your
claim.
What to do if you need to make a claim:
At the scene:
- Take the names and addresses of other parties involved together
with witnesses
- Take photographs if you can
- Make no admissions of liability
- As soon as possible, report the incident to us; there are a
number of ways you can do this:
- Claim line telephone number 0844 892 1320
- 24 hour helpline number 0117 934 2107
- Claim line fax number 0870 156 6378
- Email address mardonclaims@towergate.co.uk
- Complete the relevant claim form
If completing a claim form, please ensure that the following
information is included:
- Full details of the incident
- Police and crime number for all losses involving theft /
vandalism
- Obtain a written estimate for repairs or speak to us about
recommending a repairer.
If the craft is in storage pending repairs, be aware of storage
charges. Your insurers will pay only reasonable costs.
It may be necessary for us to appoint a specialist surveyor, in
which case the costs will be met by your insurer.
In certain circumstances we may be able to make a settlement of
the claim without referring to your insurer. In which case we will
be acting on behalf of the insurer.
Claim forms
