How to claim - Self drive hire insurance
When an incident occurs time is of the essence. The earlier your
insurer gets involved in the claims process, the more they will be
able to control the overall cost of your claim.
The first two days following an incident are critical in the
handling of your claim.
Proactive claims management helps to:
- Get your vehicle back on the road quickly
- Reduce your claims costs which in turn helps to control your
insurance premium
- Reduce your paperwork
What happens next?
In order to improve claims settlement times, we now ask all our
clients to report their claims directly to the insurance company
using the telephone numbers printed on the plastic claims cards you
will have been provided with when you purchased your policy.
Your insurer will correspond directly with you regarding your
claim.
Make sure you report all incidents to the insurers, including
cases where there is little or no damage to your vehicle.
A notification will help your insurer defend you against claims
made by the third party following the accident. If you don't let
your insurer know about an incident, you risk the third party
running up unnecessary costs without the knowledge of your insurer
- this can significantly increase the cost of your claims.
We are here to help
We believe that by handing over the claims process directly to
insurers it will allow us to spend more time being able to help you
if things go wrong. It also enables us to give you a more personal
service and devote our time to those few policyholders who are
unhappy with the way the insurer has handled their claim, or those
who experience a large loss, serious injury or fatality.
To report an incident at any time, day or night, please use the
telephone number shown on your claims card. Please keep the card in
your vehicle at all times so you are able to report incidents as
quickly as possible. If you require more cards printing please let
us know.
