FAQ - Non Standard Construction Insurance
Here are some of the questions we are frequently asked about our
non standard construction insurance. If you can't find the answer
to your question here, please call us on 0844 892
1750.
What excess do I have to pay on this policy?
You can choose an excess from £50 to £250. If you go for the
higher amount, this will reduce your premium. Certain types of
constructions have a higher excess - such as flat-roofed
properties. For more information speak to one of our sales advisors
on 0844 892 1750.
Can Towergate arrange immediate cover?
This depends on your circumstances and the type of property you
want to insure. The quickest way to find out is to speak to one of
our advisors on 0844 892 1750.
What do I do if I need to cancel my cover?
You are entitled to a full refund of the premium paid if you
find the policy unsuitable for your needs and cancel it within 14
days of receipt of your policy documents (as long as no claims have
been made). If you need to cancel your cover you will be charged
relevant administration costs for setting up the policy. Please
call us or notify us in writing with the reason for cancellation
and state the date from which you need cover to cease. Remember, if
your policy is in more than one name, all policyholders will need
to sign the letter. If you have any other queries please don't
hesitate to contact the customer services team on 0844 892
1750.
Would you insure my property if it is both listed and timber
framed?
Yes. We can cover for both of these situations.
Do I have to keep my property maintained?
If you have a flat roof, a professional builder or roofer will
need to visit your property every 8 years to inspect it and any
necessary repairs should be carried out.
Would I still be covered for theft under this policy?
Yes. As long as there is forcible entrance into or exit out of
your property, you will be covered.
