FAQ - Thatched Property Insurance
Here are some of the questions we are frequently asked about our
thatched property insurance. If you can't find the answer to your
question here, please call us on 0844 892
1750.
How long does it take to arrange thatched property insurance
cover?
We can provide an accurate quotation after collating the
necessary information from you regarding your property. One of our
sales advisors will call you with your quotation and we can
commence cover immediately.
Does it matter if my thatched roof is made out of reed or
straw?
No, we cover both of these materials.
How much should I insure my thatched property for?
For your buildings you need to take into consideration not only
the cost of rebuilding the main property but also any outbuildings,
swimming pools, boundary walls etc. The value should include
solicitors' and surveyors' fees and demolition costs. With your
contents you need to consider all household goods and personal
property within your thatched property and how much you would have
to pay to replace them as new. We make a deduction for wear and
tear for clothing and linen.
What precautions do I have to take to avoid fire damage?
Part of the criteria for thatched property insurance is to have
two fire extinguishers in your property at all times. One of these
has to be kept in the kitchen. Our other criteria also states that
no naked flames or tools which produce flames are allowed in the
loft area or wood burning stoves throughout the whole building.
What does the policy state about chimneys?
All chimneys to solid-fuel stoves, boilers and open fires are
kept in a good state of repair and that they are professionally
cleaned once a year before winter.
What do I do if I need to cancel my cover?
You are entitled to a full refund of the premium paid if you
find the policy unsuitable for your needs and cancel it within 14
days of receipt of your policy documents (as long as no claims have
been made). If you need to cancel your cover you will be charged
relevant administration costs for setting up the policy. Please
call us or notify us in writing with the reason for cancellation
and state the date from which you need cover to cease. Remember, if
your policy is in more than one name, all policyholders will need
to sign the letter. If you have any other queries please don't
hesitate to contact the customer services team on 0844 892
1750.
