About Us

Whether it’s insuring your business or pleasure, Towergate’s specialists are here to help you get the right cover.

If it matters to you, we'll help you protect it

Group

Knowing our stuff

At Towergate we know that one size rarely fits all. With access to over 200 insurance policies designed with you, your business and lifestyle in mind along with more than 2000 trained specialists on-hand, we can help you to protect what matters most to you.

Heart

Insurance your way

The questions we ask before you’ve taken out a policy ensures that your cover is always tailored to your specific needs and requirements. Should you ever wish to talk through your options then you can speak to one of our advisors. This can be helpful whenever you want to review your cover ahead of any possible amendments.

Chat

Service and support

You’ll always know where you stand with us. We promise to give you all the information you need before you buy your insurance, while you hold a policy with us and – crucially – if you need to make a claim.

Care

Creating winning partnerships at Towergate

We move with the times. By working closely with the UK’s leading insurers, professional bodies and experts we can offer relevant cover, helpful guidance and other services that make the best of innovation to make insurance easier

Our specialisms

House

Home and Property

See our residental home and property covers

Caravan

Lifestyle

See our caravan, boat and leisure products

Building

Commercial Property

See our landlord and commercial premises covers

Man

Business

View our SME and trade products

Man

Care and Medical

View our care and medical products

Car

Motor

View our motor and commercial vehicle covers

Your questions answered

Question

What do you mean by 'specialist' policies?

Answer

We can provide your standard home, motor and travel insurance, but our real expertise lies in providing policies for individuals and businesses who have special requirements. We understand that no two things are exactly the same and no one size fits all when it comes to protecting the things that matter most to you.

It may be that you have a home or business premises that requires specialist insurance because it isn’t made of 'standard' construction or is in a high flood-risk area; you may provide services that require specific protection; or you may have been declined insurance elsewhere due to not fitting their risk appetite. Our specialist teams across the UK work hard to understand the customers they serve, so they can do a lot of the thinking for you and provide policies that meet the needs you may not even know you have.

Question

What is a specialist insurance broker and how do you provide your policies?

Answer

Typically, a broker will take your requirements and source the right policy from a panel of insurers they have access to. This gives you a greater choice, as we will search the market for you, saving you time and effort, and present you with the best policy to meet your needs. With some of our products, we do just that. With other products however, we work hard to understand the unique requirements of the sector, using this to work with a particular insurer who will provide a policy which we’re confident is best for a particular purpose.

Question

What do your customers say about your service?

Answer

We are serious about providing the highest possible service to our customers and actively seek feedback on how we are doing. We have been awarded Gold consecutively by Investors in Customers and are a Platinum Service Awards winner from Feefo. We’re also widely recognised in the industry having won many awards in recent years, including at the British Insurance Awards and UK Broker Awards.

Question

How else do you support your customers?

Answer

We believe getting the right insurance to meet your needs is just the starting point. We aim to provide you with the best advice, at the right time; to manage your risk and prevent losses occurring in the first place, but also to help you recover faster should the unexpected happen. Providing a proactive, responsive and reassuring claims service is our number one priority.

Question

How long has Towergate been around?

Answer

Towergate began its journey in 1997, and since then we have acquired over 300 insurance brokers that make us who we are today. Whilst Towergate may only be approaching its 25th birthday, many of the companies we acquired have long and rich histories that continue to provide expertise and customer service. For instance, our medical insurance team can trace itself back over 100 years!

Question

If you’re so big, why haven’t I heard of you?

Answer

As an insurance broker, we tend to be a little more “behind the scenes” than the insurance companies you see advertised on the TV. However, we do work with many of the companies you have heard of such as Axa, RSA and Aviva to draw up policies suitable for insuring the items and businesses we specialise in. Sometimes, we’ll go out to more than one of these insurers to find you the appropriate cover at a price that’s right for you.

Question

Who works for you?

Answer

We employ over 2,000 specialist advisers nationwide who are trained extensively so that they can advise you on what sort of cover is suitable for you. Even our employees who aren’t customer facing are required to test themselves periodically on the rules and regulations surrounding insurance.

Our advisers also tend to be knowledgeable and involved in the sectors or niche specialist trades in which they work. For example, our team spend a day with the Royal Yachting Association to understand the differences between different types of craft and understand what each one may be used for and even which components may be at risk of damage.

Question

Who works with you?

Answer

In addition to working with some of the largest insurers in the UK and worldwide, we also work with nearly 100 industry associations and partners to better understand your needs and how we can provide policies that really work for you. To name just a few, we have strong relationships with Care England, Team Army UK and The Fostering Network.

Question

What is the Ardonagh Group?

Answer

Towergate is part of the UK’s largest independent insurance broker, The Ardonagh Group, a meeting point for best-in-class entrepreneurial and specialist brands.

Active across distribution, wholesale, underwriting and services, together The Ardonagh Group forms the principal diversified and independent broking and underwriting group in the UK. Our understanding of the communities we serve, together with our scale and breadth, allows us to work with our insurer partners to deliver solutions that meet our customer needs.

 

 

 

Partnering with the UK's leading insurers

Awards and accreditations