Tenants Insurance

Home insurance for tenants living in a rented property.

0344 892 1750

Weekdays 9:00am - 5:30pm

About Tenants Insurance

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Friendly specialist property insurance team

We have a dedicated, specialist team to help you set up your policy, make changes to your policy and renew your policy. They are available weekdays between 9am - 5:30pm.

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Outdoor contents cover

Contents includes outdoor accessories such as inflatable hot tubs, garden furniture and BBQs

Claim

24-hour flat roof claims helpline

There is a 24-hour claims helpline available so you can report your claim as soon as it happens. Once you’ve reported a claim, the team will aim to call you back within 24 hours* to take you through the next steps.

Direct Debit

Spread the cost

You can spread the cost of your flat roof property insurance over monthly direct debit instalments

Features of Tenants Insurance

Standard cover

Public liability insurance for tenants

On our policies we included up to £2m public liability insurance.

Mobile phone cover

We can provide up to £300 for the cost or repairing or replacing your mobile phone, speak to our specialist team to make sure this cover is included in your policy

Theft or attempted theft

We will cover you for theft or attempted theft from other intruders as long as there is evidence of forcible or violent entry or exit.

Alternative accommodation cover

If your property becomes uninhabitable our policy can help towards covering the cost of getting you comfortable and safe.

Additional Cover

Tracing and accessing leaks

We cover up to £5000 if there is a leak from water tanks, pipes or fixed heating systems which is causing damage in the home. We will also pay the reasonable costs for removing and replacing any other part of the building necessary to find and repair the source of the leak. As it’s a common problem among flat roofed properties, we do ask you to have an inspection carried out on your home every eight years to identify any issues.

Tenants Insurance FAQs

Question

I have guests stay with me, but I don’t charge them. Do I still need this insurance?

Answer

If you have unrelated guests that stay in your property you would not need this extra cover. Always check the terms of your current home insurance to confirm it covers your requirements.

Question

What does 'new for old' mean?

Answer

It means that the item referred to will be replaced for its current value without a deduction for wear, tear or age.

Question

Are there any exclusions?

Answer

We have provided a summary of the key features of the policy, above. For details of the terms and conditions applicable, please refer to the insurance product information document and policy wording, which are available during the quotation process.

Question

How can I pay for my premium?

Answer

You can pay by credit card, debit card or monthly direct debit.

Question

Where can I find full details of my policy?

Answer

We have provided a summary of the key features of the policy, above. For details of the terms and conditions applicable, please refer to the insurance product information document and policy wording, which are available during the quotation process.

How do I make a claim?

When you need to make a claim, we’ll guide you through the process and get your claim settled as quickly as possible.

1.

Find your insurance documents

and make sure you have all your information at hand, including your policy number

2.

Call the claims team

on 0345 074 4760 and explain exactly what happened

3.

Provide photos if requested

to help us understand what happened as quickly as we can

Relaxed Person Making Claim