Coronavirus help and support for our insurance customers
We are unfortunately currently unable to sell new pet business policies.
If you need to make a claim on a current policy, please see our claims section below.It’s the moment of truth – you need to make a claim
We have measures in place to help get your claim settled as quickly as possible so you can carry on with business as usual.
Generally your claim will be handled by the insurer you have chosen. Therefore the correct number to call will be printed on your individual policy documents.
However, we have our own claims support team who are on hand to help point you in the right direction or answer any questions.
Call Towergate’s claims support team for guidance on:
Pet business insurance policies usually include a combination of business insurance and pet liability insurance. In addition, some policies can cover you for escaped pets, sick or injured pets. For full information on policy cover please ask the team.
The insurance will cover your liability to the third parties up to the value you have chosen to include on your policy.
Some of our insurers will provide cover for pets in your care who are injured or sick. It’s important you let us know when you get a quote that this is something you require so we can ensure the policies we quote you have it included.
If you are vigilant in making sure your premises are secure at all times to minimise the chance of escape, we can provide cover through some of insurers in the event the little critters still find a way out. Again, please advise us this is something you need to include.