Complaints publication report
Firm name: Towergate Underwriting Group
Limited
Period covered in this report: 1st July – 31st
December 2011
Brands/trading names covered: The trading names
covered by this report can be found on the FSA Register by clicking
on the following link:
http://www.fsa.gov.uk/register/firmNamesCurr.do?sid=125699
The FSA require us to report to them the number of complaints we
deal with, the percentage of complaints we close within 8 weeks and
the percentage of complaints we uphold. This information is
contained in the table below, for the period 1st July 2011 to 31st
December 2011.
This table belongs to DISP 1.10A.2R. (This can be
found in the FSA Handbook on the FSA Website)
| |
Number of complaints opened |
Number of complaints closed |
Complaints closed within 8 weeks (%) |
Closed complaints upheld by firm (%) |
| Banking |
Not applicable |
Not applicable |
Not applicable |
Not applicable |
| Home finance |
Not applicable |
Not applicable |
Not applicable |
Not applicable |
| General insurance and pure
protection |
560 |
481 |
78% |
22% |
| Decumulation, life and
pensions |
Not applicable |
Not applicable |
Not applicable |
Not applicable |
| Investments |
Not applicable |
Not applicable |
Not applicable |
Not applicable |
Our objective is to provide a high standard of service to our
customers at all times. However, we recognise that things can
sometimes go wrong. When this occurs, we are committed to resolving
matters promptly.
Your feedback
We are always keen to get feedback from our customers. If you
would like to let us know about your experience as a Towergate
customer, visit the Contact us section of this website and see how
you can get in touch.
Towergate Insurance is a trading name of Towergate Underwriting
Group Limited, registered in England with company number
4043759.
Registered Address: Towergate House, Eclipse Park, Sittingbourne
Road, Maidstone, Kent, ME14 3EN. VAT Registration Number:
447284724.
Towergate Underwriting Group Limited are authorised and
regulated by the Financial Services Authority. Our register number
is 313250. This can be checked by visiting the FSA website.
Towergate Underwriting Group Limited uses various other trading
names. These can be viewed by visiting the registered trading names
section of the the FSA
website.
Folgate Insurance Company Limited – Employers’ Liability
Register.
Download the
register
Folgate Insurance Company Limited (FICL) have potential
liability for policies under which UK commercial lines employers’
liability cover has been provided to employers and which commenced
or expired between 01/01/1991 and 18/06/2003 and in respect of
which no claims were made on or after 1 April 2011. However, FICL
are not required to make details of those policies available in
this register under FSA rules. Enquiries may be made about these
policies by individual claimants, their authorised representatives,
or insurers or their insurance intermediaries, with potential
claims by contacting Mr C De Pledge at Folgate Insurance Company
Limited, Sandersley House, Upton Road, Poole, Dorset, BH17 7AG.
