Complaints publication report

Firm name: Towergate Underwriting Group Limited
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1 July 2016 – 31 December 2016
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  Number of complaints
opened by volume of business
           
Product / service grouping Provision (at reporting period end date) Number of complaints opened Number of complaints closed Percentage
closed within 3 days
Percentage
closed after 3 days but within 8 weeks
Percentage
upheld
Main cause of complaints opened
Banking and credit cards - - - - - - -
Home finance - - - - - - -
Insurance and pure protection 0.97 per 1000 policies in force 1,632 1,552 54% 44% 60% General admin/ customer service
Decumulation and pensions - - - - - - -
Investments - - - - - - -
Credit related - - - - - - -