Complaints publication report

Firm name: Towergate Underwriting Group Limited
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1 July 2019 - 31 December 2019
View brands / trading names covered by this report on our FCA register entry.

  Number of complaints
opened by volume of business
           
Product / service grouping Provision (at reporting period end date) Number of complaints opened Number of complaints closed Percentage
closed within 3 days
Percentage
closed after 3 days but within 8 weeks
Percentage
upheld
Main cause of complaints opened
Banking and credit cards - - - - - - -
Home finance - - - - - - -
Insurance and pure protection 2.18 per 1000 policies in force 1002 1018 39% 48% 42% General admin/ customer service
Decumulation and pensions - - - - - - -
Investments - - - - - - -
Credit related - - - - - - -
Claims management - - - - - - -