Complaints publication report

Firm name: Towergate Underwriting Group Limited
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1 July 2017 - 31 December 2017
View brands / trading names covered

  Number of complaints
opened by volume of business
           
Product / service grouping Provision (at reporting period end date) Number of complaints opened Number of complaints closed Percentage
closed within 3 days
Percentage
closed after 3 days but within 8 weeks
Percentage
upheld
Main cause of complaints opened
Banking and credit cards - - - - - - -
Home finance - - - - - - -
Insurance and pure protection 0.67 per 1,000
policies in
force
1,055 936 45% 46% 62% General admin/ customer service
Decumulation and pensions - - - - - - -
Investments - - - - - - -
Credit related - - - - - - -