Business
Back
Business
- Camera
- Care and Medical
- Commercial Property
- Commercial Vehicle
- Landlords
- Small Business
- Cyber Liability Insurance
- Directors and Officers Insurance
- Employers Liability Insurance
- HR and Training Consultants Insurance
- Product Liability Insurance
- Professional Consultants Insurance
- Professional Indemnity Insurance
- Public Liability Insurance
- Self Employment Insurance
- See More Small Business Covers
- Therapists
- Trade Specific
Back
Camera
Back
Care and Medical
Back
Commercial Property
Back
Commercial Vehicle
Back
Landlords
Back
Small Business
Back
Therapists
Personal
Back
Personal
Back
About Us
Back
Articles and Guides
Back
Claims
Back
Contact Us
Back
Renewals
Back
News and Insight
- Camera
- Commercial Drone
- DSLR
- Film and TV Production
- Media
- Photography and Camera Equipment
- Photography
- Videographer
- See All Camera Covers
- Care and Medical
- Care Home
- Charity
- Dental Indemnity
- Dental Nurse
- Domiciliary Care
- Medical Indemnity
- Nursery
- Staff Absence
- Surgery
- See All Care and Medical Covers
- Commercial Property
- Block of Flats
- Business Premises
- Caravan Park and Campsite
- Commercial Property Owners
- Office
- Pub
- Shop
- Takeaway
- Warehouse
- See All Commercial Property Covers
- Commercial Vehicle
- Agricultural Vehicle
- Driving Instructor
- Fleet
- Mini Fleet
- Minibus
- Self-Drive Hire
- Taxi
- Tractor
- Truck
- See All Commercial Vehicle Covers
- Landlords
- DSS Landlord
- HMO Landlord
- Landlord Boiler
- Landlord Contents
- Landlord Home Emergency
- Multi Property Landlord
- Student Landlord
- See All Landlord Covers
- Small Business
- Cyber Liability
- Directors and Officers
- Employers Liability
- HR and Training Consultants
- Product Liability
- Professional Consultants
- Professional Indemnity
- Public Liability
- Self Employment
- See All Small Business Covers
- Therapists
- Beauty Therapist
- Complementary Therapists
- Counsellors
- Talking Therapists
- Hypnotherapy
- Psychotherapists
- Psychologists
- Massage Therapist
- Nutritional Therapist
- See All Therapists Covers
- Trade Specific
- Boat
- Canal and Narrowboat
- Canoe and Kayak
- Dinghy
- Motor Boat
- Paddle Board and Windsurf
- RIB
- Rowing Scull
- Yacht and Catamaran
- See All Boat Covers
- Caravan
- Equine
- Bloodstock and Racehorse
- Horse
- Horse Trailer
- Horsebox
- Horsebox Breakdown
- Livery Yard and Stables
- Veteran Horse
- See All Equine Covers
- Holiday
- Backpacker Travel
- Car Hire Excess
- Coach Travel
- Long Stay Travel
- Over 65s Travel
- Ski Travel
- Sports Travel
- Travel
- Travel With Pre-Existing Medical Conditions
- See All Travel Covers
- Home and Property
- See All Home and Property Covers
- Private Clients
- Flat
- Holiday Home
- Home
- Listed Property
- Non-Standard Construction
- Park Home
- Second Home
- Unoccupied Property
- Leisure
- Military
- Gurkha Family Medical Expenses
- Military Adventure Training
- Military Contents
- Military Home
- Military Kit
- Military Personal Accident
- Military Travel
- Military Winter Sports
- See All Military Covers
- Motor
Complaints Publication Report
Firm name: Advisory Insurance Brokers Limited
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1 January 2023 - 30 June 2023
View brands / trading names covered by this report on our FCA register entry
Number of complaints opened by volume of business
| Number of complaints opened by volume of business | |||||||
|---|---|---|---|---|---|---|---|
| Product / service grouping | Intermediation (Within the Reporting Period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Banking and credit cards | - | - | - | - | - | - | - |
| Home finance | - | - | - | - | - | - | - |
| Insurance and pure protection | 3.93 per 1000 policies in force | 1021 | 1003 | 37% | 43% | 61% | General admin/ customer service |
| Decumulation and pensions | - | - | - | - | - | - | - |
| Investments | - | - | - | - | - | - | - |
| Credit related | - | - | - | - | - | - | - |
| Claims management | - | - | - | - | - | - | - |