Complaints Publication Report

Firm name: Advisory Insurance Brokers Limited
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1 January 2023 - 30 June 2023
View brands / trading names covered by this report on our FCA register entry

Number of complaints opened by volume of business

  Number of complaints opened by volume of business            
Product / service grouping Intermediation (Within the Reporting Period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking and credit cards - - - - - - -
Home finance - - - - - - -
Insurance and pure protection 3.93 per 1000 policies in force 1021 1003 37% 43% 61% General admin/ customer service
Decumulation and pensions - - - - - - -
Investments - - - - - - -
Credit related - - - - - - -
Claims management - - - - - - -