Complaints Publication Report

Firm name: Advisory Insurance Brokers Limited
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1 July 2021 - 31 December 2021
View brands / trading names covered by this report on our FCA register entry

  Number of complaints opened by volume of business            
Product / service grouping Provision (at reporting period end date) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking and credit cards - - - - - - -
Home finance - - - - - - -
Insurance and pure protection 1.59 per 1000 policies in force 601 633 56% 35% 65% General admin/ customer service
Decumulation and pensions - - - - - - -
Investments - - - - - - -
Credit related - - - - - - -
Claims management - - - - - - -