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Complaints Publication Report
Firm name: Advisory Insurance Brokers Limited
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1 July 2021 - 31 December 2021
View brands / trading names covered by this report on our FCA register entry
| Number of complaints opened by volume of business | |||||||
| Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Banking and credit cards | - | - | - | - | - | - | - |
| Home finance | - | - | - | - | - | - | - |
| Insurance and pure protection | 1.59 per 1000 policies in force | 601 | 633 | 56% | 35% | 65% | General admin/ customer service |
| Decumulation and pensions | - | - | - | - | - | - | - |
| Investments | - | - | - | - | - | - | - |
| Credit related | - | - | - | - | - | - | - |
| Claims management | - | - | - | - | - | - | - |
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