Coronavirus help and support for our insurance customers
Firm name: Towergate Underwriting Group Limited
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1 July 2020 - 31 December 2020
View brands / trading names covered by this report on our FCA register entry.
| Number of complaints opened by volume of business |
|||||||
| Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days |
Percentage closed after 3 days but within 8 weeks |
Percentage upheld |
Main cause of complaints opened |
| Banking and credit cards | - | - | - | - | - | - | - |
| Home finance | - | - | - | - | - | - | - |
| Insurance and pure protection | 2.0 per 1000 policies in force | 565 | 499 | 39% | 43% | 56% | General admin/ customer service |
| Decumulation and pensions | - | - | - | - | - | - | - |
| Investments | - | - | - | - | - | - | - |
| Credit related | - | - | - | - | - | - | - |
| Claims management | - | - | - | - | - | - | - |