If you have any questions about our policy or if you need to make a change, our friendly customer service team is available Mon - Fri.
You can add homecare emergency cover to your policy which gives you access to a 24-hour helpline.
You can use Direct Debit to split your insurance cost.
Our friendly and helpful claims team are available 5 days a week.
This policy provides contents cover up to £100,000. You must lock all of your doors and windows when you leave the home for this cover to remain valid.
In December we will increase you cover by 10% to cover you for Christmas presents. In addition, if you are getting married, we will increase you cover by 10% for the month prior to and the month following you wedding day.
If your home becomes uninhabitable, you’ll have cover in place towards the cost of staying somewhere else.
If you have students in your family who are living away from home, their contents can be covered up to £2,000 in their university accommodation.
You can choose to add home care emergency assistance as additional cover, and and you’ll benefit from a 24-hour helpline for sudden, unexpected events. There is no excess to pay for this service and it will not affect your no claims bonus.
When you need to make a claim, we'll guide you through the process and get your claim settled as quickly as possible.
If you own your own home, you will need buildings insurance. If you are renting a property, you will need contents insurance.
Buildings insurance covers damage to the structure of and anything permanently fixed within a property, which includes walls, roof, floors, and fixtures and fittings. The things you need to cover in additional 'contents insurance' are household goods and personal possessions currently within the property. For further information speak to your insurance adviser.
Buildings insurance covers the cost of repairing or rebuilding your home. This will often cover damages to your home caused by:
Buildings insurance does not cover general wear and tear. General wear and tear is the kind of light damage you would expect over the life of an item that is being used. For example, slight fraying of curtains and upholstery, or scuffs and light marks on floors and walls.
Home contents insurance covers damage to, or loss of, any of your personal possessions while they are located within your home. Basic contents insurance does not cover possessions while they are outside your home - for example, a handbag while you are on your daily commute - but some contents insurance policies provide some away-from-home cover.
We have a policy specifically for those who have lodgers in their home. That way you can be covered for the additional risks associated with having a lodger in your home. You can contact our team in Colchester for lodgers insurance.
Yes, you can add cover for home emergencies to your property insurance policy.
We specialise in providing cover where other providers can’t. If you've had previous claims, we will still consider your property whether or not you've been rejected by other insurers. This is also handled by our Colchester team and details can be found on our contact page. In all cases, the more information you are able to provide regarding your previous claims, the better.
Homes which are at risk of flood are often a little trickier to insure. We have policies which will cater for flood in some of the harder to cover areas and can often refer cases to our insurers to see if they can provide cover. You can read more on insurance for flood risk areas, provided by our team in Colchester.
Running a business from your home often means you have slightly different need to a standard home. See our home business insurance webpage for more details.
Property owners liability is related to an individual’s legal responsibility to properly maintain property they own so it is not a danger to others. If a form of negligence connected to the property causes a third party to be injured or their property to be damaged, they may seek compensation from the property owner. Subsequently, it’s important to have insurance in place to cover this, most home insurance policies including our own, include this as standard.
We have provided a summary of the key features of the policy, above. For details of the terms and conditions applicable, please refer to the insurance product information document and policy wording, which are available during the quotation process.
If you prefer to spread the cost of your annual premium, we offer a quick and easy Direct Debit scheme. When you choose to pay premiums in instalments, you will be paying under a premium finance plan.
We will give you full details of the finance provider, and the additional cost of finance, when we provide you with your payment plan quotation. This will include the total payable, the number of monthly instalments and the cost of each, as well as the representative APR.
Calculating the value of your possessions - It's important to calculate the cost of your possessions accurately when purchasing your home contents insurance. Be sure to remember any valuable items, including jewellery and electronics.
New-for-old cover - When calculating the value of your home contents for insurance purposes, consider how much it would cost to replace your possessions with brand new replacements.
Calculating your home's rebuild cost - Be sure to calculate your home's rebuild cost accurately - ABI have a good rebuilding cost calculator. Underestimating your property's rebuild cost could result in problems, should you ever need to rebuild your home, while overestimating your home's rebuild cost may result in an unnecessarily high premium.
Excess - As with all insurance policies, look at your excesses. Some insurers will offer lower premiums if your policy includes higher excesses.
Away from home cover - Check whether your policy includes away-from-home cover. The value of items you carry around on your daily commute may be higher than you think!
Running a business from home - If you are running a business from home, you will need a home business insurance policy to reflect this. If you take out standard home insurance when running a home business, your policy may be invalidated.
Home security precautions - Taking certain home security precautions such as the installation of highly secure locks, security cameras and alarm systems may reduce your overall insurance premium. It is also important to be sure that you are at least meeting the minimum security requirements for your home insurance policy.
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