Trailer Tent Insurance

Flexible, tailored cover for your trailer tent. Only pay for what you need.

About Trailer Tent Insurance

Document

Flexible Cover

Our policy allows you to build your own cover, so you will only pay for what you need. Unlike many other ‘one size fits all’ policies, our flexible cover means if you don’t need it, you don’t have to include it.

Caravan

European Cover

If you want to tow your trailer tent in Europe just let us know and we can extend your cover to include this. You would be covered for everything you are in the UK.

Chat

Specialist, Friendly Team

Contact our friendly team 5 days a week, Monday to Friday 9am – 5pm.

Claim

24 Hour Claims Service

Report claims on our online portal 24/7 or call our dedicated team during extended opening hours.

Features of Trailer Tent Insurance

Standard cover

Storm Damage

Storm damage is one of the most common claims on trailer tent insurance. We include damage to the trailer tent from weather such as strong winds, lightning and hail stones.

Accidental Damage whilst towing

We will cover repairs should you have an accident whilst towing your trailer tent. This includes if you are on the motorway or manoeuvring around a site. This does exclude damage to tyres by punctures, cuts, bursts or braking.

Theft or attempted theft

If thieves are able to bypass your security devices and steal your trailer tent, or attempt to steal, we can cover you for the loss or any damage they cause. It is important that the necessary security requirements have been taken in order for theft cover to apply.

£1,000 contents cover

Whichever type of cover you choose; we’ll include £1,000 market value cover for your contents as standard.

Additional cover

Key protection

We can offer you the option of protection your keys if they are lost damaged or stolen.

Legal Cover

If you are worried about any legal disputes regarding your insured trailer tent, we can offer protection for this. Including covering legal fees or simply offering legal advice.

Excess Protection

We have a standard £100 excess on our policies and we can offer you the option of protecting this should you need to make a claim.

Trailer Tent Insurance FAQs

Question

What is an excess and what are my options?

Answer

An excess is the first amount you would pay towards your claim. Our trailer tent insurance policy has a fixed excess of £100 You can choose to protect your excess which means should you need to make a claim your excess is insured and you will not have to pay towards the claim. This cover is limited to £250 of excess per year.

Question

Where can I store my trailer tent?

Answer

There are several locations where our insurance can cover your trailer tent whilst stored. If you choose to store it at your home then in your garden, on your driveway or in your garage are all suitable but you cannot store your trailer tent on a public road as your insurance will no longer be valid if it gets stolen. If you store it on a site, we have some requirements the site must meet so it is deemed secure enough. We ask that parks and caravan storage sites have locked gates. It's often worth speaking with the team to ensure we can help.

Question

What types of caravans can you insure?

Answer

We can cover; touring caravans, airstreams, pop-ups, folding campers, trailer tents and 5th wheelers, just ask our helpful caravan team. We can also cover horse trailers under our horse trailer insurance policy.

Question

Can I pay in instalments?

Answer

If you would prefer to spread the cost of your policy you have the option of setting up a Direct Debit to pay your premium in monthly instalments through our preferred provider, Premium Credit Limited (PCL).

To find out more about PCL and direct debit payments, select Direct Debit.

To understand more about how PCL work together with Towergate, please read our Regulatory Information.

Question

Where can I find full details of my policy?

Answer

We have provided a summary of the key features of the policy, above. For details of the terms and conditions applicable, please refer to the insurance product information document and policy wording, which are available during the quotation process.

Question

Do I have access to an online portal?

Answer

If you purchased your trailer tent policy after June 2017, you will be able to access our online portal. Please loginor call us to set yourself up on 01242 894 174.

Question

How do I access caravan insurance products as a broker?

Answer

If you have already registered, please log in to our portal for caravan insurance brokers. If you have registered, please contact us on 01242 894 150

Question

What security do I need to cover my trailer tent?

Answer

You'll be required to protect your trailer tent with a security device.

There are a few options to help secure your trailer:

  • Wheel clamp
  • Hitchlock
  • Chassis secure wheel lock
  • Wheels removed and stored away from the trailer

You will need to have one of these as a minimum requirement. Don’t forget your trailer is also at risk when you’re not on the road, so it’s important to keep it stored securely.

Don’t forget your trailer is also at risk when you’re not on the road, so it’s important to keep it stored securely.

Question

How will my documents be sent?

Answer

When you purchase your insurance policy, we will send you a welcome email with your policy documents. If you have requested paper versions, these documents will be sent to you in the post. If you purchased your touring caravan policy after June 2017, you can also view your documents in your online portal. If you are renewing your policy, your documents will be emailed to you in your renewal pack or available in your online portal in the ‘My Account’ section.

Question

How do I renew my policy?

Answer

Your renewal information will be emailed to you before your renewal date. If you purchased a touring caravan policy after June 2017 or a static caravan, you can also view your renewal documents and make changes to your policy in your online portal in the ‘My Account’ section which will include details of what is insured and your premium for the next year.

Question

What document do I need to show as proof of insurance?

Answer

When you purchase your insurance, we will send your Policy Schedule in your welcome email which you will need to retain as your proof of insurance. If you purchased your touring caravan policy after June 2017, you can also view your Policy Schedule in your online portal.

Question

Is there a charge to cancel my policy?

Answer

Yes – to cancel your trailer tent policy there is a £30 cancellation charge.

Question

Are there any other charges to consider when cancelling my policy, other than the £30 cancellation fee?

Answer

If you choose to cancel your policy within the first 14 days, you will not be charged and a full refund will be provided, including any additional products you may have selected, as long as no claims have been made. The 14 days begin from the date your policy starts or the date you receive your documents, whichever is the latter.

If you decide to cancel your policy after the first 14 days, you will be charged, by the insurer, for the time you have been on cover and a £30 cancellation fee and our commission will be retained on a pro rata basis. Also, our customer service charge and any additional products are completely non-refundable. However, if a claim has been made, the full premium will be charged.

Our optional additional products include: excess protection, legal protection and key protection. Please check your documentation to confirm if you have included these products in your policy.

Question

I have included an optional additional product in my policy, am I able to remove this?

Answer

Yes, you can remove your optional additional products at any time. However, you will only receive a refund of premium for these covers in the first 14 days. After the first 14 days the optional additional products are non-refundable.

How do I make a claim?

When you need to make a claim, we’ll guide you through the process and get your claim settled as quickly as possible.

1.

Find your insurance documents

and make sure you have all your information at hand, including your policy number

2.

Call the claims team

on 0344 892 1416 and explain exactly what happened

3.

Provide photos if requested

to help us understand what happened as quickly as we can

Relaxed Person Making Claim