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Surgery Insurance

Tailored cover for doctors and GP surgeries and practices.

  • Public liability cover included
  • In-house claims team
  • UK-based support
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If you need additional assistance arranging your insurance, find out how our teams can support

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Overall service rating 4.6 / 5

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Why choose surgery insurance with Towergate?

Care

Tailor your policy to your surgery

We offer extras that you can add to your policy such as legal expenses, to protect you against legal defence costs and Lorega loss recovery – a service to support you in the event of a claim over £5,000.

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Access to your own legal and HR platform

Access to Markel Law Hub and a 24/7 stress helpline included.

Liability

Public liability cover included

Our surgery insurance policy covers £5m as standard.

People

In-house claims team

Claims of up to £5k are handled by our dedicated in-house claims team.

About surgery insurance

Money

Loss or damage to medical equipment

GP practice contents are covered both within and away from the GP practice, for example if patients take away equipment for short-term monitoring providing it is only temporary. Refrigerated drugs and vaccines are covered up to £30,000 at any one location, and £5,000 per fridge.

Building

Accurate valuations of your GP practice or surgery

Through our trusted partner CPA, we can offer free desktop indicative reviews as to whether the amount you have valued your building at is adequate. Should this indication suggest over or underinsurance, we can help you to arrange a full, on-site valuation with a previously agreed price.

Liability

Public liability cover for your GP surgery

A a GP surgery dealing with the general public on a daily basis, it is important to have sufficient liability protection in place. Our policy covers £5m as standard, and there is no excess amount applied to this aspect of cover.

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Tailor your policy to your GP surgery's needs with optional cover

We understand that not all cover available is required by all GP practices, so to avoid you paying for cover you don’t need, we have some aspects of cover that are optional extras. These include legal expenses, to protect you against legal defence costs and Lorega loss recovery – a service to support you in the event of a claim over £5,000.

When you need to make a claim, we'll guide you through the process and get your claim settled as quickly as possible.

  • Find your insurance documents and make sure you have all your information at hand, including your policy number.
  • Call the claims team on 0330 123 5921 and explain exactly what happened
  • Provide photos if requested to help us understand what happened as quickly as we can.
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Surgery insurance FAQs

If you own a surgery; be it medical, dental or veterinary, you'll need the correct insurance in place.

When you run a business, there are certain types of insurance that you are legally required to have and certain types that are contractual. However, there are a number of insurance covers that you should always consider when you have a specialist business such as a medical, dental, veterinary or any other kind of surgery or dental laboratory.

As a specialist insurer, we have a number of different options based on your specific requirements. For example, in the unusual circumstance that you simply own a building that is used as a surgery without actually owning the surgery itself, we can cover you. We also offer different levels of cover, giving you the option to include cover for legal expenses and a loss recovery service.

The answer to this question completely depends on the type of practice you have and the services you provide.

Firstly it is a legal requirement for any business with staff to have employer’s liability cover. This protects you should an employee of the surgery be injured in the course of any business activities they are required to undertake.

Secondly, you need to consider any contractual obligations you may have in relation to your surgery. For example, if you have a mortgage on a property from which you conduct business activities, there is a high chance that your mortgage lender will specifically require a particular level of insurance. It also makes financial sense to ensure that, should you suffer a complete loss claim, any insurance policy you have covers the complete rebuild and reinstatement costs.

When determining the value of any contents in your surgery, you need to consider the cost of replacing all the contents at today’s prices. The easiest way to calculate them is to use our surgery contents calculator. We recommend that you review your entire practice, making note of all the contents (including, for example, carpets and blinds) and then consider either the price you paid for each item (if it wasn’t too long ago) or find out from a relevant supplier how much they would cost now.

In terms of contents insurance, as opposed to fixtures and fittings cover, anything permanently fixed in your surgery building is covered with the building itself. The things you need to cover in additional 'contents insurance' are items, goods and personal property currently within the surgery (including, for example, carpets and blinds). For further information speak to your insurance adviser.

You will need to invest some time in collating the lists and valuations if you do not already have them – but you will have an accurate valuation if you need to make a claim and you will also have a full inventory if you ever suffer a major loss through fire or flooding. Once you have completed the calculation make sure you review it regularly.

As with any business dealing with the public, ensuring you have sufficient public liability insurance in place is a must. The industry standard cover for this is £5 million, however it is becoming more common to see local authorities and/or CCGs requesting a minimum of £10 million, so it is important to check any specific requirements you need to adhere to.

These covers are important for all types of practice, but there are additional specific elements that are covered as standard depending on the type of practice you own. For example, medical practices would benefit from; deterioration of stock, drugs and refrigerated vaccines, precious metals, personal effects of employees and visitors and assault by patients. Dental practices on the other hand, may benefit cover for; precious metals and dental chairs. Similarly, veterinary surgeries would look for cover for; animals in custody or control; and dental labs would need laboratory equipment cover.

You are required to have employers’ liability insurance if your business has employees. The requirement applies irrespective of whether your staff are full or part time. The insurance covers your legal liability to employees if they are injured at work or become ill as a result of the work they do for you. The policy will cover your legal defence costs and will pay compensation to the employee if you have been negligent.

Cover is provided for vaccines stored in your practice refrigerators. These could be vaccines you use frequently or your stocks of seasonal flu or travel vaccines. Drugs held outside of refrigerators in your practice are also covered.

To provide theft cover your insurer will require a minimum level of security on your premises. This will include, for example:

  • Five lever mortice deadlocks complying with British Standard 3621 on all final exit doors.

  • Key operated window locks to be fitted on all ground floor and accessible opening windows.

Please refer to your policy wording for full details as the requirements can vary according to the type of door and windows you have. This will not apply to any door or window officially designated a fire exit by the Fire Authority.

As long as the GP surgeries are all the same legal entity, we can cover as many surgeries at any one time as you like.

No, your policy does not provide cover for professional negligence. A professional indemnity insurance policy would be required.

Business interruption insurance is provided to support surgeries following a serious incident such as a fire or flood, or anything which results in them being unable to keep conducting their day to day business. This amount is in addition to any claim for the buildings and contents, and is designed to help you continue your business activities as quickly as possible. For example, it could help you to relocate to a new premises to practice from, while work is being done to restore your usual surgery.

We give you the option to add both of these covers to your surgery policy if you require them.

Legal protection

This covers costs and expenses incurred as the result of legal actions, such as contract disputes and compensation claims up to £250,000. As part of this section you would also be covered for tax investigations undertaken by HM Revenue & Customs, which is often cover that people take out separately as it can be costly. We would always advise our customers to add this cover to their policy, as legal expenses can run into hundreds of thousands of pounds which can have a huge financial impact on the future of your surgery.

Loss recovery service

Our loss recovery service is provided by Lorega and is a service that is provided to you should you face a claim of £5,000 or more. They are appointed to work for you, not the insurer, to ensure that your surgery is put back into the same position it was in before the claim. We understand that experiencing a loss can be a difficult and stressful situation for anyone to face; but particularly if you are responsible for dealing with it on behalf of your surgery. This service will give you the peace of mind that an expert in this field will be there to support and advise you through the process to ensure your claim is settled at the correct amount, without any unnecessary delay.

If you would prefer to spread the cost of your policy you have the option of setting up a Direct Debit to pay your premium in equal monthly instalments through our preferred provider, Premium Credit Limited (PCL).

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