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Holiday Insurance FAQs


Will I be able to be insured if I have a medical condition?


This will be assessed on a case by case basis. Declaration of your medical conditions is part of the quote and buy process and this will determine whether we are able to offer you cover. Please be reassured, everything you declare is treated with the utmost confidentiality and your details will not be shared with anyone outside of the organisation.

If we are unable to find you affordable travel insurance, the Money Advice Service has introduced a service to help you (below).


What are the details of the Money Advice Service’s customer contact centre for travel insurance queries?


The Money Advice Service have developed a directory of specialist travel insurance providers to ensure customers with pre-existing medical conditions are easily able to obtain access to affordable travel insurance.

If you would like to check the quote provided by us is the best for you, you may contact them for details of these providers to obtain a comparison by calling 0800 138 7777 or visiting their website.

You can also see more information on OK to Travel.


What do I need to do if I fall ill abroad?


Please contact the appropriate claim details.