Travel Insurance When Already Abroad
Our already travelling insurance product is currently unavailable. We apologise for any inconvenience. If you’re an existing Towergate customer and need to make a claim, see the claims information below. If you have a query, please call 0800 389 5904 to speak to one of our team.
Travel Insurance When Already Abroad
Our already travelling insurance product is currently unavailable. We apologise for any inconvenience. If you’re an existing Towergate customer and need to make a claim, see the claims information below. If you have a query, please call 0800 389 5904 to speak to one of our team.
Very helpful and excellent service. Would recommend to friends and family.
Excellent service. Recommend to friends and family.
Other Insurance We Can Offer
Travel Insurance FAQs
![Question]()
What happens if I miss my flight home due to illness?
What happens if I miss my flight home due to illness?
Don’t worry, if you contact us then your policy can be automatically extended to cover you for medical expenses until it’s agreed you’re fit to travel home. Our 24-hour helpline service on +44 (0)1473 351757 will liaise with you, and your treating doctor, and once you’re fit to travel they will make the appropriate alternative arrangements. Cover applies only if you or your family travelling with you become ill.
If you are unsure whether you'll be covered by the policy to travel home, just contact the travel team.
What happens if I need to travel home early due to illness?
We’ll provide cover if you fall unwell and treatment isn't available locally however, first you should call the 24-hour emergency assistance service on +44 (0)1473 351757.
What happens if my luggage gets lost or stolen?
Make sure you report it to the police within 24 hours of discovery, making sure you get a written report and crime reference number. If however some of your items are lost or are damaged during transit then retain your luggage tags and report it to the airline/rail company right away.
If you find your luggage is delayed for more than 12 hours on your outward journey then you may need to purchase some essential items such as toiletries and a change of clothes – just keep your receipts and you’ll be able to submit a claim.
![Question]()
What happens if I need to travel home early due to illness?
What happens if I need to travel home early due to illness?
We’ll provide cover if you fall unwell and treatment isn't available locally however, first you should call the 24-hour emergency assistance service on +44 (0)1473 351757.
![Question]()
What happens if my luggage gets lost or stolen?
What happens if my luggage gets lost or stolen?
Make sure you report it to the police within 24 hours of discovery, making sure you get a written report and crime reference number. If however some of your items are lost or are damaged during transit then retain your luggage tags and report it to the airline/rail company right away.
If you find your luggage is delayed for more than 12 hours on your outward journey then you may need to purchase some essential items such as toiletries and a change of clothes – just keep your receipts and you’ll be able to submit a claim.
How do I make a claim?
When you need to make a claim, we’ll guide you through the process and get your claim settled as quickly as possible.
Find your insurance documents
and make sure you have all your information at hand, including your policy number
Give us a call
on XXXXXXXXXXXXXXX for travel insurance claims
Explain what happened accurately
to help your claim be processed efficiently
Provide photos where possible
to help us understand what happened as quickly as we can
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