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About Military Travel Insurance

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Specialist customer service team

Our dedicated customer service team specialises in insurance for military personnel and are available 5 days a week should you have any questions or require any changes to your policy.


Dedicated claims team

Claims on our Military Travel policy are handled by Millstream Underwriting Limited who have a trained claims team on hand to assist you.


Emergency assistance number

If you fall ill or are injured you can call our Emergency Assistance Service on 020 7183 3756 and they will advise you of the best course of action to take.

Direct Debit

Spread the cost

Pay for your policy via monthly direct debit instalments and split the cost of your policy.

Features of Military Travel Insurance

Standard cover

Cancellation Cover

Our policies cover you if you need to cancel your policy due to deployment, illness or emergency. Please check your policy wording for a full description of times when this cover applies, or check with our team.

Baggage & Personal Belongings

Reimbursement for baggage and valuables which have been delayed, stolen, lost, damaged or destroyed.

Helivac Cover

If it’s deemed necessary by the 24 hour emergency medical services team, we would cover your helicopter evacuation. This would fall under your medical emergency expense cover which insures you up to £10 million.

Personal Accident Cover

We can provide compensation if you die, lose your sight, lose your limbs or if you are unable to work again following an accident on your journey.

Military Travel Insurance FAQs


When does my cancellation cover start?


If you have an annual multi-trip policy, your cancellation cover can commence from the time of booking your trip so long as that date is within the period on shown on your policy schedule.

If you have single trip cover with us, you're covered for the dates shown on your schedule and cancellation cover therefore starts from the day your purchased your armed forces holiday insurance policy.


Am I covered at all time when I am working abroad?


If you have arranged cover for while you are on an adventurous training mission then you are covered to work abroad. If, however, you are working abroad for any other purpose, it is not something we can cover on this policy. We do provide insurance for military personnel whist on duty if this is something you are looking for please visit our Military Insurance page.


How is family defined?


Policyholder and spouse or partner living together for at least six months and their dependant children living at home aged 0-17 years (inclusive) (or under 23 if in full-time education and normally living at the family home) on the date of issue.


Am I covered for trips in my country of residence?


You are covered for trips within your country of residence if it is pre-booked in paid accommodation and for two nights or more. Please see our Important Information page for full details of the policy cover for trips within your country of residence.


Are Greenland and Iceland covered under Europe?


Greenland is classed as Worldwide and Iceland is Europe.


Is Russia covered under European policies?


Yes, as long as you’re travelling West of the Ural Mountains (including St. Petersburg and Moscow). All areas east of the Ural Mountains such as Siberia are classed as worldwide.


For group policies can I change the names of travellers after paying?


Yes, but only if advised to us before the departure date.


Where can I find full details of my policy?


We have provided a summary of the key features of the policy, above. For details of the terms and conditions applicable, please refer to the insurance product information document and policy wording, which are available during the quotation process.

How do I make a claim?

When you need to make a claim, we’ll guide you through the process and get your claim settled as quickly as possible.


Find your insurance documents

and make sure you have all your information at hand, including your policy number


Call the claims team

on 0330 660 0549 and explain exactly what happened


Provide photos if requested

to help us understand what happened as quickly as we can

Relaxed Person Making Claim