Our dedicated customer service team specialises in insurance for military personnel and are available 5 days a week should you have any questions or require any changes to your policy.
Claims on our Military Travel policy are handled by Millstream Underwriting Limited who have a trained claims team on hand to assist you.
If you fall ill or are injured you can call our Emergency Assistance Service on 020 7183 3756 and they will advise you of the best course of action to take.
Pay for your policy via monthly direct debit instalments and split the cost of your policy.
Our policies cover you if you need to cancel your policy due to deployment, illness or emergency. Please check your policy wording for a full description of times when this cover applies, or check with our team.
Reimbursement for baggage and valuables which have been delayed, stolen, lost, damaged or destroyed.
If it’s deemed necessary by the 24 hour emergency medical services team, we would cover your helicopter evacuation. This would fall under your medical emergency expense cover which insures you up to £10 million.
We can provide compensation if you die, lose your sight, lose your limbs or if you are unable to work again following an accident on your journey.
If you have an annual multi-trip policy, your cancellation cover can commence from the time of booking your trip so long as that date is within the period on shown on your policy schedule.
If you have single trip cover with us, you're covered for the dates shown on your schedule and cancellation cover therefore starts from the day your purchased your armed forces holiday insurance policy.
If you have arranged cover for while you are on an adventurous training mission then you are covered to work abroad. If, however, you are working abroad for any other purpose, it is not something we can cover on this policy. We do provide insurance for military personnel whist on duty if this is something you are looking for please visit our Military Insurance page.
Policyholder and spouse or partner living together for at least six months and their dependant children living at home aged 0-17 years (inclusive) (or under 23 if in full-time education and normally living at the family home) on the date of issue.
You are covered for trips within your country of residence if it is pre-booked in paid accommodation and for two nights or more. Please see our Important Information page for full details of the policy cover for trips within your country of residence.
Greenland is classed as Worldwide and Iceland is Europe.
Yes, as long as you’re travelling West of the Ural Mountains (including St. Petersburg and Moscow). All areas east of the Ural Mountains such as Siberia are classed as worldwide.
Yes, but only if advised to us before the departure date.
We have provided a summary of the key features of the policy, above. For details of the terms and conditions applicable, please refer to the insurance product information document and policy wording, which are available during the quotation process.
When you need to make a claim, we’ll guide you through the process and get your claim settled as quickly as possible.
and make sure you have all your information at hand, including your policy number
on 0330 660 0549 and explain exactly what happened
to help us understand what happened as quickly as we can