If you have any questions about our policy or if you need to make a change, our friendly customer service team is available Monday to Friday, 9am to 5:30pm.
Our friendly and helpful claims team are available 5 days a week, 8:30am - 5:30pm.
You can pay for your policy via monthly Direct Debit to manage the cost.
You will be covered for theft as long as there is evidence of forcible entry or exit.
If your home becomes uninhabitable and the claim for damage is covered, you’ll have cover in place towards the cost of staying somewhere else.
We will cover your general contents as standard and if you want any specific valuables added on to the policy just let us know so we can make sure they are included.
As part of your cover, accidental damage for fixed glass, sanitary fixtures and fittings and electrical equipment is included as standard.
Our flood risk cover through your specialist home insurance policy gives you the option to add a 24-hour contact number for home emergencies, so you can call and have someone carry out repairs or secure the property straightaway. This a summary of the key features of the policy. For details of the terms and conditions applicable, please refer to the Insurance Product Information Document and policy wording, which are available during the quotation process.
When you need to make a claim, we'll guide you through the process and get your claim settled as quickly as possible.
You can choose to add a voluntary excess from £50 to £450. If you go for the higher amount, this will reduce your premium. Certain types of constructions, including properties at risk of flooding, have a higher excess - such as flat-roofed properties. For more information speak to one of our sales advisors on 0344 736 0088.
This depends on your circumstances and the type of property you want to insure. The quickest way to find out is to speak to one of our advisors on 0344 892 1750.
Please call us or notify us in writing with the reason for cancellation and state the date from which you need cover to cease. Remember, if your policy is in more than one name, all policyholders will need to sign the letter. If you have any other queries, please don't hesitate to contact the customer services team on 0344 892 1750.
0344 892 1750
Contact info – Renew
0344 892 1750
Contact info - Claim
You must take all reasonable steps to prevent accidents, loss or damage and must maintain the property insured in sound condition and good repair. If you have a flat roof, a professional builder or roofer will need to visit your property every eight years to inspect it and any necessary repairs should be carried out.
You can pay by credit card, debit card or monthly direct debit.
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