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About Converted Property Insurance

Group

Specialist property insurance team

Because your property is special, it requires specialist cover. If you have any questions about our policy or if you need to make a change, our friendly customer service team is available Monday to Friday, 9am to 5:30pm.

Direct Debit

Spread the cost of converted property cover

You can pay for your policy via monthly direct debit instalments.

Claim

Dedicated property claims team

Our friendly, knowledgeable and helpful claims team are available 5 days a week, 8:30am - 5:30pm

Note

Cover for converted flats

If you have converted a property in a set of flats, we can also cover this for you. We can insure the entire property for you, on one policy. As well as the buildings insurance, we can also provide landlords insurance too should you wish to rent them out. We can also cover your property while the refurbishment work is going on.

Features of Converted Property Insurance

Standard cover

Home contents cover for converted properties

This policy provides contents cover up to £100,000. You must lock all of your doors and windows when you leave the home for this cover to remain valid.

Alternative accommodation cover

If your home becomes uninhabitable and the claim for the damage is covered under the policy, you’ll have cover in place towards the cost of staying somewhere else.

Accidental damage cover

As part of your cover, accidental damage for fixed glass, sanitary fixtures and fittings and electrical equipment is included as standard.

Theft cover

On our policies you will be covered for theft as long as there is evidence of forcible entry or exit.

Additional cover

Homecare emergency

Choose to add home care emergency assistance and you’ll benefit from a 24-hour helpline for sudden, unexpected events. A team will then assist you in making your home safe and secure once more and restore electricity, gas or your water supply if required. There is no excess to pay for this service and it will not affect your no claims bonus

Legal protection

We can add on the option for legal cover to cover you for legal costs up to £50,000

Converted Property Insurance FAQs

Question

We want to start renovating a property. Can you insure while the work is going on?

Answer

We can consider your property during the refurbishments, even if you don’t live there. Contact us on the phone to discuss this further as you may need unoccupied property insurance if you’re not living there through-out the duration of the work.


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Question

Do you provide accidental damage insurance?

Answer

Cover for accidental breakage of glass, ceramic hobs and sanitary fittings is provided as standard. However, you can choose to increase the protection for your home by adding optional accidental damage cover to your buildings, contents or both for an additional cost.

Question

Can you insure my property if I rent it out as a holiday home?

Answer

Yes. We can provide the right cover for many different types of property use. So, whether you rent it out, use it as your second home, or are just developing in order to sell, let us know and we’ll find a solution that best suits your needs.

Question

Do you offer home emergency cover?

Answer

Yes, you can add cover for home emergencies to your property insurance policy.

Three levels of home emergency cover, starting with emergency repairs to the primary heating system at your property

Extend to include emergency repairs to your drainage and water services, securing broken windows and doors - and dealing with pest infestations

Access to a 24-hour helpline and network of reliable UK tradespeople

Please talk to your Towergate adviser for details.

Question

How can I pay for my premium?

Answer

You can pay by credit card, debit card or monthly direct debit.

Question

Where can I find full details of my policy?

Answer

We have provided a summary of the key features of the policy, above. For details of the terms and conditions applicable, please refer to the insurance product information document and policy wording, which are available during the quotation process.

Question

Where can I find full details of my policy?

Answer

We have provided a summary of the key features of the policy, above. For details of the terms and conditions applicable, please refer to the insurance product information document and policy wording, which are available during the quotation process.

How do I make a claim?

When you need to make a claim, we’ll guide you through the process and get your claim settled as quickly as possible.

1.

Find your insurance documents

and make sure you have all your information at hand, including your policy number

2.

Call the claims team

on 0345 074 4760 and explain exactly what happened

3.

Provide photos if requested

to help us understand what happened as quickly as we can

Relaxed Person Making Claim

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