Our dedicated claims professionals are available from Monday to Friday, 8.30am to 5.30pm with the exception of bank holidays.
If you have any questions about our policy or need to make a change, our friendly customer service team is available Monday to Friday, 9am to 5:30pm.
You can use Direct Debit to spread your insurance cost.
We aim to cover your home even if you've previously suffered from subsidence, or your home has been underpinned.
We can cover your contents whilst in transit, we cover your money and credit cards (limits apply), we even cover valuables such as jewellery and electrical items. We'll also extend your contents limit over Christmas and weddings to accommodate the extra belongings likely to be in your home.
Most mortgage providers require insurance to be in place before completion. Although we can’t transfer the policy to the new owner, we can consider the risk for the new owner, if you share your documentation.
You’ll be covered for someone to visit your property to try to fix the damage or at the very least, limit any further damage.
If your home becomes uninhabitable, you’ll have cover in place towards the cost of staying somewhere else.
When you need to make a claim, we'll guide you through the process and get your claim settled as quickly as possible.
You are entitled to a full refund of the premium paid if you find the policy unsuitable for your needs and cancel it within 14 days of receipt of your policy documents (as long as no claims have been made).
If you need to cancel your cover you will be charged relevant administration costs for setting up the policy. Please call us or notify us in writing with the reason for cancellation and state the date from which you need cover to cease.
Remember, if your policy is in more than one name, all policyholders will need to sign the letter. If you have any other queries please don't hesitate to contact the customer services team on 0344 892 1750.
Yes. We can cover for both of these situations.
You must take all reasonable steps to prevent accidents, loss or damage and must maintain the property insured in sound condition and good repair.
If you have a flat roof, a professional builder or roofer will need to visit your property every 8 years to inspect it and any necessary repairs should be carried out.
Yes. As long as there is forcible entrance into or exit out of your property, you will be covered.
We have provided a summary of the key features of the policy, above. For details of the terms and conditions applicable, please refer to the insurance product information document and policy wording, which are available during the quotation process.
To help you spread the cost of your premiums, we offer a quick and easy direct debit instalment scheme for spreading payment over ten months, through our preferred provider, Premium Credit Limited (PCL). Please visit our dedicated instalment Direct Debit page to find out more.
A variety of payment options are available and the interest transaction charge and annual percentage rate (APR%) vary according to the amount of the premium, the number of monthly instalments and type of premium finance scheme selected. We will give you full details of the additional amount payable, instalment amounts, number of instalments and APR when you ask us for a quotation.
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