We encourage our customers to let us know about previous claims in as much detail as possible, so we have specialist property team to help guide you through the process.
Our dedicated claims professionals are all trained and experienced in managing property insurance claims and are available from Monday to Friday, 8.30am to 5.30pm.
You can pay for your policy via monthly direct debit instalments to help spread the cost.
We have confidence in our policies but if you need to cancel your policy for whatever reason you will be entitled to a full refund if you cancel within the first 14 days (subject to no claims being made).
This policy provides contents cover up to £100,000. You must lock all of your doors and windows when you leave the home for this cover to remain valid.
If your home becomes uninhabitable, you’ll have cover in place towards the cost of staying somewhere else (subject to the claim for the damage being covered under the policy).
In December we will increase your cover by 10% to cover you for Christmas presents. In addition, if you are getting married, we will increase your cover by 10% for the month prior to and the month following your wedding day.
We can provide property owners', occupiers' and personal liability cover.
Choose to add home care emergency assistance and you’ll benefit from a 24-hour helpline for sudden, unexpected events. A team will then assist you in making your home safe and secure once more and restore electricity, gas or your water supply if required. There is no excess to pay for this service and it will not affect your no claims bonus.
This depends on your circumstances and the type of property you want to insure. The quickest way to find out is to speak to one of our advisors on 0344 892 1750.
You are entitled to a full refund of the premium paid if you find the policy unsuitable for your needs and cancel it within 14 days of receipt of your policy documents (as long as no claims have been made).
If you cancel after this period, the refund will differ and a fee will be charged.
If you need to cancel your cover you will be charge relevant administration costs for setting up the policy.
Please call us or notify us in writing with the reason for cancellation and state the date from which you need cover to cease. Remember, if your policy is in more than one name, all policyholders will need to sign the letter. If you have any other queries, please don't hesitate to contact the customer services team on 0344 892 1750.
Yes. We can provide cover for both of these situations.
If you have a flat roof, a professional builder or roofer will need to visit your property every 8 years to inspect it and any necessary repairs should be carried out.
Yes. As long as there is forcible entrance into or exit out of your property, you will be covered.
You can pay by credit card, debit card or monthly direct debit.
We have provided a summary of the key features of the policy, above. For details of the terms and conditions applicable, please refer to the insurance product information document and policy wording, which are available during the quotation process.
When you need to make a claim, we’ll guide you through the process and get your claim settled as quickly as possible.
and make sure you have all your information at hand, including your policy number
on 0345 074 4760 and explain exactly what happened
to help us understand what happened as quickly as we can
Buying home insurance needn't be as complicated as you think. Get to grips with the ins and outs of what makes up a home insurance policy.Read More
July 21, 2017
Phil Spencer (Location, Location, Location) discusses non-standard home insurance.Read More
July 31, 2017
Everything you need to know about non-standard property insurance from our series of specialist property insurance guides.Read More
February 01, 2013
Holiday homes are more vulnerable and require more protection than other types of properties. In this easy-to-follow guide we cover all you need to know about holiday home protection.Read More
December 20, 2018
Buying a holiday home has major rewards, if it is done correctly! Take a look at our detailed guide to help you navigate the process and find the right house in the destination of your dreams.Read More
April 04, 2019
Insurance for unoccupied homes can be confusing. In this guide, we cover all the essential facts and information to help you keep your home as secure as possible while you are away.Read More
June 26, 2018
Many people may have inadequate cover for our homes, contents, personal possessions, and construction and building projects.Read More
March 11, 2022