Additional Assistance

Towergate prides itself on providing excellent customer service with the appropriate level of care.

We appreciate that some customers may need extra help and support with their insurance needs so please let us know if you need extra help.

Our approach:

We aim to provide the right support and assistance to you and want to take extra precautions in the way we provide our services to ensure existing clients and prospective customers are not disadvantaged in any way.

You can let us know that you require additional support in the following ways:

Online – complete the additional assistance form below. We will then contact you to discuss your needs.
Call – phone to speak to one of our trained advisors who will be happy to assist you, select the product in our Contact Us section that you would like to discuss.
Email – email us at additionalassistance@towergate.co.uk
Text Relay - as well as our standard telephone service, you can contact us via Text Relay. To use this service type the prefix 18001 before the number you wish to call.

Remember to use the full UK area code and don't leave any gaps or spaces. e.g. 1800101511234567.

This service can be used at any time during our Contact Centre opening hours. Our Customer Assistance Team’s telephone lines are open 9am to 5pm Monday to Friday. The Text Relay service is managed by BT.

Name *

Postcode *

Email address *

Contact telephone number *

Policy Reference (if applicable)

Which insurance product or cover do you need support with? *

So that we can ensure you receive the appropriate support, please indicate below the reason you require additional assistance *

Please include here any additional information you would like us to know