Travel Insurance Already Abroad

Our travel product is currently unavailable. We apologise for any inconvenience.

  • If you’re an existing Towergate customer and need to make a claim, see the claims information below.
  • If you’re an existing Towergate customer and have a query, please email travel-insurance@towergate.co.uk and we’ll get back to you. and we’ll get back to you. Alternatively call 0203 829 6765 to speak to one of our team.

Travel Insurance Already Abroad Claims

This policy is administered by tifgroup and Union Reiseversicherung AG (URV). tifgroup has a specialist travel claims team, so it's the friendly team at tifgroup you'll speak to if you need to make a claim.

They’ll talk you through the details of your claim and advise you of the next steps in the process. If you’re claiming for any stolen property, make sure you have reported your loss to the Police and have obtained a written report and reference number - this will help with your claim.

We would also recommend you share your policy details with your next of kin, just in case they need to act on your behalf should you fall ill and you’re unable to make any contact with our claims team.

Need to make a claim?

Call us on:

(+44) 0203 829 6761

The team is available from 8:30am to 6:30pm Monday to Friday.

Alternatively you can email the team: claims@tifgroup.co.uk or find a claims form online here: www.tifgroup.co.uk/policyholders/claims

Make sure you include: your policy number, a phone number to reach you on, details of your claim and photos where possible and relevant.

Travel insurance already abroad FAQs

What do I need to do if I fall ill abroad?

The policy provides an Emergency Assistance Facilities service, offering a 24 hour advice line to support you in finding the treatment you need. Contact the advice line on +44 (0)020 3901 1722. We recommend you keep this number handy when you’re travelling.

What happens if my luggage gets lost or stolen?

Make sure you report it to the police within 24 hours of discovery, making sure you get a written report and crime reference number. If however some of your items are lost or are damaged during transit then retain your luggage tags and report it to the airline/rail company right away. If you find your luggage is delayed for more than 12 hours on your outward journey then you may need to purchase some essential items such as toiletries and a change of clothes – just keep your receipts and you’ll be able to submit a claim for up to £100.