Hospice Insurance

Insurance with a personal service - protection for your organisation and patients.

  • We work in partnership with Hospice UK, the Charity Retail Association and Care England
  • No fees or charges for policy adjustments or claims handling
  • Free fundraising guide available and risk management support provided

Request a hospice insurance quote online, we’ll contact you to discuss your needs

Get a quote

Contact us directly for a tailored hospice insurance policy

0330 123 5283
0330 123 5283

We’re here for you Weekdays 8.30am – 5.30pm
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Our hospice and palliative care insurance policies can include the following features:

Online risk support

Towergate works with Health and Safety Click Ltd to ensure that your hospice complies with health and safety and HR obligations, while minimising the risk of claims or disputes. This service, available to our hospice insurance customers, provides information, downloadable policies, procedures and documentation, as well as relevant news. It also provides an e-learning tool which provides 11 RoSPA, CPD and NVQ accredited courses.*

Dedicated account management

Our policy puts a hospice's fundamental objectives at the core. Our team of business development executives are available to visit your hospice in order to fully understand your needs, before providing you with a quote. We believe this is the best way to ensure that you have a policy that meets your specialist requirements. In order to maintain this bespoke service, we provide annual and half year face to face reviews with our customers.

Cyber cover

Cyber crime is an ever growing problem and hospices are not immune from cyber-attacks. We have a range of cyber insurance products available which will help you to protect your data, systems and reputation.

Hospice liability insurance

Protection against claims made against you for negligence, as well as protection to cover the costs of litigation. All nurses are automatically covered and this is on a claims made basis, protecting you against medical malpractice claims made against you for events in the past.

*Towergate online risk support is not an insurance product or service and therefore is not regulated by the FCA. It is not subject to the Financial Services Compensation Scheme.

Hospice Insurance Claims

Our in house hospice insurance claims team are on hand Monday to Friday between 9am and 5pm to support you. Furthermore, if you have a more urgent concern, we offer a 24 hour helpline.

For material damage and business interruption claims of over £5,000 you can count on our Claims Assist team. We will appoint a chartered loss adjuster specialising in the type of loss you have experienced to look after your interests and ensure the entire claims process is handled quickly, fairly and without unnecessary stress.

Need to make a claim?

Call us or email us with your policy number, a phone number to reach you on, details of your claim and photos where possible and relevant.

We’re here to help so call us on:

01438 739 731

Hospice Insurance Articles & Guides

Read more about the care industry from Towergate:

Commercial Property Guide Thumb


Guide to Commercial Property Insurance

Commercial property or commercial landlord insurance is protection for property owners who are letting out to 3rd parties for commercial use. Your tenant is the business, organisation or group who has a rental agreement in place legally allowing them to inhabit your property. It is this agreement that defines you as a landlord and which qualifies you for such a policy.

Finalists And Winners


Welcome to the Towergate Care Awards 2017

On 23rd March 2017, the Towergate Care Awards culminated in a ceremony, welcoming 27 finalists to the Dorchester Hotel in London. Each category winner was presented with their trophy and a Red Letter Day voucher, and two highly commended winners per category received certificates and a Red Letter Day voucher. Last but not least, our Towergate Care Awards Winner 2017 was presented with a trophy, £2500 worth of holiday vouchers, and a standing ovation. Read on to find out about this year's winners.

home care

insurance guide

A Guide to Care Home Insurance

A simple guide to care home insurance. We explain the features, exclusions and optional covers that are usually found in this type of business insurance. From public liability and contents insurance to the more specific care industry covers like medical malpractice insurance - find out what you need to make sure your care home insurance is right for you.

Hospice Insurance FAQs

Are volunteers fully covered?

Yes, if they are registered volunteers, they are covered in the same way as an employee.

Are our fundraising events covered?

Yes, the majority are covered without referral, our fundraising guide provides details of when an event does require referral to Towergate.

What is considered our event or a third party event?

It is your event is if your staff or registered volunteers are organising it and carrying out the risk assessment. A third-party event is not insured and constitutes an event that you or volunteers are not organising and/or carrying out risk assessments.

What can we do to reduce our insurance cost?

Talk to Towergate! There will be cover options and risk management aspects that can help to reduce the costs. Remember that paying less can often mean getting less and that can have implications when a loss occurs.

Can I pay in instalments?

If you would prefer to spread the cost of your policy you have the option of setting up a Direct Debit to pay your premium in equal monthly instalments through our preferred provider, Premium Credit Limited (PCL).

To find out more about PCL and direct debit payments, select Direct Debit.

To understand more about how PCL work together with Towergate, please read our Regulatory Information.

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