Pharmacy Insurance

We provide tailored pharmacy insurance cover that fits the prescription

From dispensing chemists to local and high street pharmacies we provide tailored pharmacy insurance cover that can account for NPA membership benefits and determine what you need to fill any holes in your business cover. 

0330 123 5297
0330 123 5297 Weekdays 8.30am - 5.30pm
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Pharmacy insurance features

Asset protection - Building and contents cover for your shops, warehouses, fixtures, fittings and stock.

  • Allowance for 50% seasonal increase of stock

  • Glass cover for windows, doors and displays

  • Additional premises anywhere in the European Union

Money and assault protection - Protection for loss of money.

  • From your premises during business hours up to £5,000

  • Whilst in transit or in a bank night safe up to £5,000

  • Bodily injury to staff as a result of assault whilst carrying money belonging to your business up to £25,000

Employee dishonesty - Cover against losses caused directly by theft or fraud committed by your employees up to £25,000.

Revenue protection - Cover against an interruption to your business resulting in reduced income and increased running costs.

  • Standard limit is £750,000 over any 24 month period

Legal liability - up to £10,000,000.

  • Employers' liability - legal costs and expenses in defending prosecutions and worldwide cover for employees normally residing in the UK working oversees

  • Public and products liability - As per your schedule, cover against legal liability including third party injury and damage to property

Legal expenses - Protection for legal costs arising from civil and criminal incidents.

Optional cover

  • Staff sickness and absence

  • Loss recovery insurance

Additional benefits

We offer a range of online business services to all our customers including:

  • Risk management services

  • Towergate safety planning

  • Business continuity planning

  • Online safety training

  • Towergate commercial underwriting business law

  • Stress counselling

Prefer to spread the cost of your policy?

Paying by direct debit is an affordable and convenient way to pay for your policy. Through our preferred provider, Premium Credit Limited (PCL)*, you have the option of setting up a Direct Debit to pay your premium in equal monthly instalments.

To find out more about PCL and direct debit payments, select Direct Debit.

*To understand more about how PCL work together with Towergate, please read our Regulatory Information.


Pharmacy insurance exclusions

Asset protection

  • Wear and tear and gradual deterioration, faulty design, materials or workmanship

  • Unexplained losses, fraud or dishonesty

Money and assault protection

  • Shortage due to clerical or accountancy errors

  • Losses arising outside Great Britain, Northern Ireland, the Channel Islands, or the Isle of Man

Employee dishonesty

  • Losses supported solely by inventory or profit and loss calculations

Revenue protection

  • If your business is wound up or carried on by a liquidator or receiver or is permanently discontinued

Legal liability

  • Cover for acts of terrorism limited to £5,000,000 per event

Legal expenses

  • In respect of civil cases, the cover is subject to the case having prospects of winning or making a successful defence

  • Claims must be reported within 180 days of you becoming aware of an incident

Loss Recovery

  • All claims in respect of subsidence, personal injury, product or employer's liability, motor, marine, aviation, uninsured losses, civil proceedings, and any losses occurring outside the United Kingdom

These are just some of the key exclusions/limitations, full details will be found in policy wordings.


Pharmacy insurance FAQs

My accountant has advised me to insure for tax investigations - is this already covered by your policy?

Yes. As part of the legal protection section of the pharmacy insurance policy you would be covered for tax investigation undertaken by HM Revenue & Customs, so it is usually not necessary to take out additional insurance.

What is 'standard equipment' and what happens if we bring in new equipment for new treatments?

You are covered for new equipment and technology? As you bring in significant new equipment you just need to contact one of our advisors so we can adjust the 'sums insured' on your policy.

What does a 'specialist insurer' offer?

For instance - pharmacists are trained professionals and this causes a large difference from normal shop staff in that it costs you a lot more to pay them. This means that, especially with claims for business interruption, your costs will be significantly higher. As a specialist insurer we understand the subtle but important differences between each industry and provide policies that cater specifically to them.

My pharmacy is predominately glass fronted, is this an issue?

Not at all. Let your advisor know and they can make sure it's covered in your policy. This doesn't cost any extra!

What is 'loss recovery insurance'?

This provides you with the services of a qualified claims consultant, to prepare and negotiate your eligible insurance claims over £5000. Services include telephone support and personal visits, arranging interim payments or temporary premises, co-ordinating recovery including workmen and contractors and negotiating to ensure best settlements. One of our advisors will be able to go through these details with you.

Where can I find more information about monthly Direct Debit?

If you want to know more about our monthly payment option, please read our dedicated page on Direct Debit.


Pharmacy insurance claims promise

We know the pressures you face running a busy pharmacy so our dedicated claims team serves to minimise disruption to your business in the event of a claim. You can phone, email or write to us should the worst happen and we can help you through the claims process from start to finish. In fact our whole team is split up into dedicated departments so if you want a quote or impartial advice, to amend your policy, make a renewal or a claim, our experts are on hand make the whole process as simple as possible.

For larger and more serious claims over £5,000 we offer a 'loss recovery' service as an additional policy feature. This offers you a quick response Loss Adjuster dedicated to assist you in your claim. They will visit you and your business and see you through the entire process from initial paperwork to sourcing new equipment, arranging repair, finding temporary premises and negotiating a fair settlement from the insurance company.

0330 123 5297
0330 123 5297 Weekdays 8.30am - 5.30pm
Get a quote Request a callback
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