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Guide to Travel Insurance
Travel insurance can cover for a variety of different incidents, from lost luggage to sickness or injury. However, many people still travel without it, leaving themselves...
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Coronavirus help and support for our insurance customers
Relaxing or adventurous? We provide travel insurance with a choice of cover options.
Choose from single trip cover if you’re planning on a one off break, or you need cover for up to 365 consecutive days of touring the world. Alternatively, you can opt for our Annual Multi Trip policy which will cover up to 62 consecutive days and for as many adventures as you'd like during the policy term.
Should you require it, you have the choice to add on some additional extensions to your single or annual multi trip cover for an additional premium. Whether it’s a skiing holiday, a golfing or fishing trip or you require additional cover for your wedding overseas, you’ll have the option to add some additional cover and tailor the policy to suit you.
We cover a variety of adventurous sports and activities from alligator wrestling to shark diving to bungee jumping. Whatever the activity we’re pretty sure we can cover it – just give us a call to find out.
Cover is included for medical expenses including repatriation under the SunWorld policies and you can get cover for up to £15 million for Medical Emergency and Repatriation Expenses. An excess may apply but we do recommend you to get an EHIC card to allow you to benefit from the health care arrangements which exist between countries within the EU/EEA or Switzerland. In Australia you must enrol with a local MEDICARE office after the first occasion you see medical treatment and make sure you call the Emergency Claims Assistance Service for guidance. All claims are handled within the UK.
If you need to cancel your trip and want to submit a claim for your travel insurance policy policy bought in 2019, please download and complete our claims form and email it to towergatetravelclaims@directgroup.co.uk.
If you need to cancel your trip and want to submit a claim for your travel insurance policy policy bought in 2020, you will need to download and complete this ERGO claims form, and send to them directly as stated.
See our FAQs for Specialist Leisure Group customers.
Call us on:
The team is available from 8:30am to 6:30pm Monday to Friday.
Alternatively you can email the team: claims@tifgroup.co.uk or find a claims form online here: www.tifgroup.co.uk/policyholders/claims
Make sure you include: your policy number, a phone number to reach you on, details of your claim and photos where possible and relevant.
When you are in hospital, ring our 24-hour emergency assistance service on +44 (0)1473 351757.
For other non-emergency claims such as lost baggage, cancellation or claiming for medical expenses when you are back in the UK, call +44 (0) 345 850 5193 Monday-Friday 8am-6pm and Saturday 9am-12pm.
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You’ll need to notify the airline within 24 hours and obtain a Property Irregularity Report (PIR) or its equivalent. Keep hold of your tickets and any luggage tags too. Following a delay of at least 12-hours, if you have needed to purchase essential items, please retain all receipts to help substantiate reimbursement.
Limits range between £200 to £500 pounds and are dependent on cover levels. Tablets are covered on the Premier/Premier Plus products.
Please contact the appropriate claim details above.