Raising Standards, putting people first – Changes to the CQC

The CQC has proposed a three year strategy in which major changes to what they do and how they do it will be developed to work towards ensuring health and social care service providers are providing people with safe, effective, compassionate, high-quality care.

The CQC will be changing what they look at when inspecting to tackle the following five questions about services:

  • Are they safe?

  • Are they effective?

  • Are they caring?

  • Are they well led?

  • Are they responsive to people's needs?

The changes will come into effect first for NHS hospitals and mental health trusts and will extend and adapt to other sectors in 2014 and 2015.

What you can expect from the changes?

  • The CQC will be focusing on the following:

  • Better use of information and inspection - The way information and evidence is used will be redesigned so that they can identify, predict and respond more quickly to services that are failing.

  • Working better with our partners in the health and social care system - The CQC will work with national and local regulators and organisations who manage and oversee the health and social care system to identify and act on the public's concerns.

  • Building better relationships with the public - To ensure people who use services understand the standard of care they should expect, and use the information provided to them to support their judgement and choice of care service.

  • Building relationships with those we regulate - New care services will face more rigorous testing to ensure they are fit to do so. Services will be encouraged to be honest about issues and problems that are affecting the quality and safety of people's care.

  • Strengthening how we deliver our responsibilities in terms of mental health and mental capacity - Continue to work with national organisations to better protect the human rights of some of the most vulnerable people in society.

  • Building a high-performing organisation - A leadership development programme will be delivered through the new training academy that will ensure managers and staff have the power and ability to do their jobs effectively.

Visit the CQC website to find out more about the changes and how this could affect your care business.

Source: CareQuality Commission - Raising standards, putting people first: Our strategy for 2013-2016

View a downloadable version of this article "Changes to the CQC"

Want to find out more about our Care & Medical Insurance?

More details