Coronavirus help and support for our insurance customers

The Benefits of our Employee Assistance Programme (EAP)

Our role at Towergate goes beyond just ensuring our customers get the right levels of insurance cover; we also help them improve employee wellbeing and subsequently reduce absence levels. Our market-leading Employee Assistance Programme (EAP), which is automatically included with our Locum insurance policies, offers a range of benefits and services to organisations, such as a 24-hour helpline, structured counselling support, an online Health and Wellbeing Portal and access to the My Healthy Advantage app.

Since April 2020, the EAP has recorded a high volume of calls, 89% of which were ‘Counselling’ related, and 11% of which were ‘Legal Advice’ related.

Counselling Legal

32.4% of overall counselling engagement were telephone-based counselling sessions to help with Anxiety.

Divorce & Separation was recorded as the most common reason for the Legal Advice related calls, accounting for 22% of overall engagement.

As the call summary chart, below, illustrates, call volumes increased slightly between April 2020 and March 2021, with spikes in November 2020 and in March this year, which are potentially the result of restrictions being lifted and individuals returning to work.

Counselling Legal 2

Why your practice should take advantage of the EAP

There are clear benefits to your employees using the EAP service, as figures show that, after engaging in structured therapy, the Generalised Anxiety Disorder (GAD-7) average score reduced from 1.9 to 0.9.

The results show the value of the EAP and the positive impact that the service is having on employees.

They also show that at the start of therapy 23.3% of employees were absent from work, but after engaging in therapy this reduced to 10.0% with 57.0% of employees returning to work.

57% of those out of work at the start of therapy are back in work at the end:


Three main reasons why people do not use EAPs

Reports from Health Assured have shown the three main reasons why people do not take advantage of the EAP are:

  1. They are not aware of it - and therefore unsure how to access it
  2. They do not believe it is fully confidential – they fear others may obtain their information
  3. They believe the EAP is only for when in need (counselling being the obvious example), rather than offering proactive services too

Our Employee Assistance Programme is completely confidential and, as we can see from the findings above, in these uncertain times this service is more important than ever for employee wellbeing.

Speak to us if you would like to find out more about how the Employee Assistance Programme could benefit your practice.

Source: Health Assured, April 2020 - March 2021

About the author

Rob Blake - Head of Education & Medical Professionals at Towergate Insurance Rob Blake is a respected insurance industry leader with 15 years of experience covering lead generation, sales, operations management, and customer retention.



Disclaimer: This article is intended for your general knowledge and does not substitute for the advice of a medical professional. It should not be used to diagnose or treat a problem.

This is a marketing article by Towergate Insurance.

Read more industry articles


A Guide to Locum Insurance

When a locum is required to cover an absence in a medical practice it can be a stressful and costly time. Locum insurance can help your practice to continue putting patients...

View article
Staff absence guide 1

A Buyer's Guide to Staff Absence Insurance

Staff absences at schools can be stressful and sometimes expensive to overcome as substitutes are brought in. However, absences cannot be avoided and some, such as for a chronic...

View article

Taking Care of Yourself and Your Staff

There are times when stress can overwhelm us, and admitting that you aren’t able to control everything may help, as this will support you in handling unexpected situations...

View article
Dealing With Childhood Bereavement In Schools Small

Dealing with Childhood Bereavement in Schools

On 18 November 2020, Towergate and The Education Broker were really pleased to be able to support the Mindfulness in Schools Project in hosting the first of the ‘Inviting...

View article