Coronavirus help and support for our insurance customers
Our Chauffeur Insurance helps keep you on the road to make sure you get your VIPs where they need to be.
Weekdays 9.00am - 5.00pm
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Our chauffeur car insurance policies can cover any type of vehicle, including limousines, prestige car rentals and luxury saloons. Cover can be provided for single cars, or a fleet of vehicles, for chauffeur or executive use.
We have a dedicated team available 24 hours a day who will work to keep you on the road. In the event of a non-fault accident, we’ll do our utmost to provide you with a replacement vehicle which will be up to par with your clients’ high standards. We can also provide loss of earnings cover to help you should you be unable to conduct business following an accident.
Depending on your budget and the requirements of your local council, we can provide wide ranging cover all the way down to third party cover only. Plus, we’ll explain all aspects of your policy so if you’re unsure of the difference between passenger liability and public liability, we’ll make sure you understand what you’re paying for and how it can protect you and your business.
Where ever your vehicle(s) is licensed, we’ll aim to provide you with appropriate cover. Our experience has shown us that different councils require different levels of cover for their private hire vehicles and we’ll be able to advise you on the most appropriate cover for you.
Your claims will be handled by your Insurance Company or their representative. The Details about this service can be found within your policy documents.
Rest assured, we’ll provide assistance and advice throughout your claim until a resolution is found.
If you have any trouble finding your claims contact details, please do get in touch using the following details:
Call or email us and we’ll provide assistance in settling your claim
Call and email us for customers based in Wales
Lines are open Monday to Friday, 9am-5pm
Browse through our series of guides, articles and infographics to find out just how much we know about the people, items and businesses we cover.
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Why do 42% of new businesses in the UK fail within five years? Alternatively, what can you do to help your business keep trading for over 100 years? Read our infographic to...
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Have you ever thought of re-locating your business? Or ever wondered why some cities create more successful start-ups? Our new infographic looks at the various factors that make a city great for a new business venture.
Passenger liability provides cover for any member of the public who are injured whilst they are in your vehicle or whilst they are entering or exiting your vehicle. This cover is provided on every vehicle policy issued in the UK. Public liability (depends on your insurer, this cover may already be included or maybe available at an additional cost) provides cover for any member of the public who you are legally responsible for between your vehicle and any premises they are entering or exiting. Consider an airport drop off; if you’ve got your clients’ luggage out of your vehicle, you leave them unattended and a member of the public trips over them - you could be held liable for any resulting injuries or damage.
We offer a number of ways to pay for your premium including credit facilities over 9, 10, 11 or 12 months (subject to an interest charge). Credit & Debit cards and cheques are also accepted for full or partial payment. Credit cards are subject to a 2.5% charge.
As your insurance is a commercial policy, no hire and reward policy issued in the UK or Gibraltar provides cover for driving other vehicles. This is only available on some regular personal car policies.
From an insurance perspective your spouse can be named as an additional driver on any chauffeur/hire policy but you must let us know. Speak with the team for more information.
Insurers need to know about any accidents, incidents or loss that you have been involved in on any motor policy within the last 5 years. This can include any policy where you were the policyholder and a named driver was involved in an accident or incident that occurred whilst you were driving. You will also need to advise us of any claims involving fire, theft, malicious damage or glass.