Administration of Specialist Leisure Group: Insurance Information for Customers

What should I do if I have booked with Specialist Leisure Group?

The Specialist Leisure Group (SLG), made up of Caledonian Travel, National Holidays, Shearings Holidays, Shearings Hotels (including Coast & Country Hotels), ukbreakaways and Wallace Arnold Travel, sadly went into administration on the 22 May 2020. If you have a trip booked with one of these brands, please see the following FAQs re insurance.

Please read the current advice to all Specialist Leisure Group customers. This confirms what you should do and who you should contact concerning a refund of your holiday and travel insurance payments, depending on what type of tour you booked and with which brand.

Does my travel insurance cover a booking with an SLG brand?

Am I covered for cancellation through travel insurance purchased as part of a booking with a Specialist Leisure Group brand?

No, unfortunately insolvency / liquidation of your tour operator is not covered by the travel insurance policy that you have purchased from a Specialist Leisure Group brand.

Can I get a refund on holiday payments (including travel insurance) purchased through a Specialist Leisure Group brand?

To pursue a refund of holiday payments from a Specialist Leisure Group brand, including any travel insurance premium paid to them directly, you will need to contact the appointed administrators for that brand.

Towergate Insurance

Date: August 20, 2021

Category: Holiday

At a Glance

Does my travel insurance cover a booking with an SLG brand?

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