Car Insurance

Car Insurance

Car insurance for drivers of all ages and driving experience from Autonet.

0330 343 8775

Mon-Fri 8.30am-8.00pm, Sat 9.00am-5.30pm

About Car Insurance

Flexibility

Variety of policies available

Caters for a wide range of cars and drivers

Group

Multiple drivers

Multiple drivers can be added on one policy

Certificate

Talk to the experts

Policies available from industry-leading companies Aviva, Ageas, Liverpool Victoria and AXA

Direct Debit

Pay for your Car Insurance by Direct Debit

You can split your payments into instalments

Features of Car Insurance

Standard cover

Flexible car cover

Autonet offer two levels of car insurance: (1) Third-party fire and theft – cover to a third party for injury and damage if your car is in an accident, and cover for your own vehicle as a result of fire or if it is stolen; (2) Comprehensive – also includes accidental damage to your car in an accident.

Instant car insurance

Instant car insurance is available from Autonet’s online quote-and-buy facility or over the phone. Correspondence can be sent electronically or via the post, including full policy wording with key facts, schedule and car insurance certificate.

Discount and no-claims bonus available

Additional offers for car insurance, subject to terms and conditions, include discounts on insurance policies and a mirrored no-claims bonus.

Experienced advisors available

Autonet work closely with some of the biggest names in the insurance industry to provide you with car insurance quotes. Experienced advisers at Autonet are on hand to answer all your questions regarding your cover.

Car Insurance FAQs

Question

What is a no claims bonus (NCB)?

Answer

This is a discount awarded for the completion of 12 months of continuous claim free insurance. NCB can only be earned and used in your own name and on one vehicle at a time. NCB is not acceptable if it expired more than 2 years prior to the inception of your new policy. NCB is reduced after a fault claim (please refer to your policy wording for details of NCB reduction). If you are unsure if your NCB is valid you can call our experienced advisers on 03303 438 629 who will be happy to help and advise you.

Question

What is an insurance excess?

Answer

This is the first part of each claim which you (not your insurer) must pay. There are two types of excess:

Compulsory excess - this is an excess that has been applied as a requirement by your insurer and will vary according to your personal circumstances and the terms of cover provided. A compulsory excess may be required if you drive a particular vehicle or you have inexperienced drivers on your policy. There is also a compulsory excess for fire, theft, windscreen claims or malicious damage.

Voluntary excess - This will apply where you agree with your insurer to pay a greater part of each claim, in addition to your compulsory excess. A voluntary excess can be increased or decreased at your request during your online quotation and it may affect your premium.

Question

Fault and non-fault claims - what is the difference?

Answer

A fault claim is any claim resulting in your own insurer being liable (paying for the claim). For example, you are not to blame for a theft claim but your own insurer would be liable, as they have no other party to recover the costs from.

If your insurer pays for your damages in a claim, for example where a third party hit you, but then re-coups their costs via the third party's insurer, this would be a non-fault claim as your insurer was not liable.

Question

If I have an accident and I do not wish to make a claim, do I still have to notify my insurer?

Answer

Yes, it is always advisable to tell your insurer of any incident the insured vehicle is involved in, so that your file is always fully updated, even if no claim is to be made. All incidents should be reported to 0800 9537 537.

Question

What is an immobiliser?

Answer

An electronic immobiliser is a device fitted to the vehicle that disables the engine of your vehicle when it is not in operation by you. Some newer vehicles have these factory fitted by the manufacturer and these are normally shown within your vehicle brochure. It is also possible to have these fitted by a garage or specialist, who would supply a certificate of installation detailing the exact model of your vehicle's immobiliser. A copy of your fitment certificate may be required.

A manual immobiliser is a device which is usually placed on the steering wheel or gear lever of your vehicle.

There are two types of Thatcham graded immobiliser:

T2 = An immobiliser that has been judged to comply to the Thatcham criteria.

T1 = An alarm/immobiliser combination that has been judged to comply to the Thatcham criteria.

Question

Can I pay in instalments?

Answer

If you would prefer to spread the cost of your car insurance policy, you have the option of setting up a Direct Debit to pay your premium in equal monthly instalments through our preferred provider, Premium Credit Limited (PCL).

To find out more about PCL and direct debit payments, select Direct Debit.

To understand more about how PCL work together with Towergate, please read our Regulatory Information.

How do I make a claim?

When you need to make a claim, we’ll guide you through the process and get your claim settled as quickly as possible.

1.

Find your insurance documents

and make sure you have all your information at hand, including your policy number

2.

Call the claims team

on 0800 9537 537 and explain exactly what happened

3.

Provide photos if requested

to help us understand what happened as quickly as we can

Relaxed Person Making Claim