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Getting Insurance in a Flood Risk Area
The effects of flood can range from minor to devastating. In this video we explain: how to find out whether or not you are in a flood risk area, the risk assessment process,...
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Coronavirus help and support for our insurance customers
We don’t think you should be turned away because you’ve had to claim. After all, that’s the point of insurance.
At Towergate, we encourage our customers to give us all the details of their previous insurance. We believe that everyone should be entitled to cover for their homes and contents and will do our utmost to provide cover.
With buildings cover, property owners' liability cover is included - and our contents policy includes occupiers' and personality liability cover. We can also offer a range of add-ons, including home emergency and legal expenses cover.
Our underwriters are specialists who work on behalf of each and every customer. Taking your claims history into account, we will underwrite the policy to suit your circumstances. And if you have any questions at any point we are on hand to help. Simply call us using the number in your policy documents and our team will talk you through the details of your claim. We will advise and guide you through the next steps and will stay in regular contact with you right the way through to a fair and honest settlement.
When it comes to our own claims process, you can be assured of our continuing high levels of customer service. Our dedicated team will work efficiently, aiming to settle claims both quickly and fairly, ensuring you are kept informed throughout.
You can be sure that you have the benefit of talking to our specialist home insurance experts should the worst happen.
Our dedicated claims professionals are all trained and experienced in managing property insurance claims and are available from Monday to Friday, 8.30am to 5.30pm.
simply call us using the number in your policy documents and our team will talk you through the details of your claim. We will advise and guide you through the next steps and will stay in regular contact with you right the way through to a fair and honest settlement.
Give the team a call to get started:
Lines are open Monday to Friday, 8.30am-5.30pm
Discover more about homes and property in our property hub, full of helpful information on the topic:
video
The effects of flood can range from minor to devastating. In this video we explain: how to find out whether or not you are in a flood risk area, the risk assessment process,...
View videoarticle
Understanding the difference between leasehold, freehold and shared freehold ownership is important when you considering buying a property or looking to insure your home or investment. Our simple guide weighs up Leasehold vs freehold and explains whether you need buildings insurance on a leasehold property.
article
We have put together some how-to guides to those seemingly simple decorating duties, painting and wallpapering. We've picked the minds of paint shop and decorating professionals for advice which, if followed properly, with a little time investment can result in a professional finish at a cost price. So whether you own the property you are decorating or sprucing up to let out, why not give it a go?
article
We have put together some how-to guides for those seemingly simple decorating duties, painting and wallpapering. We’ve picked the minds of paint shop and decorating professionals for advice which, if followed properly, and with a little time investment can result in a professional finish at a cost price. So whether you're living there, developing or sprucing to let out, why not give it a go?
This depends on your circumstances and the type of property you want to insure. The quickest way to find out is to speak to one of our advisors on 0344 892 1750.
You are entitled to a full refund of the premium paid if you find the policy unsuitable for your needs and cancel it within 14 days of receipt of your policy documents (as long as no claims have been made). If you need to cancel your cover you will be charged relevant administration costs for setting up the policy. Please call us or notify us in writing with the reason for cancellation and state the date from which you need cover to cease. Remember, if your policy is in more than one name, all policyholders will need to sign the letter. If you have any other queries please don't hesitate to contact the customer services team on 0344 892 1750.
Yes. We can cover for both of these situations.
If you have a flat roof, a professional builder or roofer will need to visit your property every 8 years to inspect it and any necessary repairs should be carried out.
Yes. As long as there is forcible entrance into or exit out of your property, you will be covered.
You can pay by debit card, credit card or monthly direct debit.
