Towergate Underwriting Group along with its subsidiary companies believes in protecting the personal information that you provide us with.
We are committed to complying with the following seven principles:
What personal information we collect about you
Who is collecting this personal information
How the information we collect about you is used
With whom might the information be shared
What choices we provide you with regarding the collection, use and distribution of the information
The kind of security procedures that are in place to protect the loss, misuse or alteration of information under the control of Towergate
How you can correct any inaccuracies in the information
If you have any queries regarding this statement, you should first contact Towergate by email. If you do not receive a reply within two working days, telephone us on 0344 892 1500.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration
A cookie is a piece of information that is stored on your computer's hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit
For information about how to disable cookies in your browser please visit the About Cookies website
We collect and process personal information from you at various stages throughout our website, for reasons including answering your enquiries, ensuring that content from our site is presented in the most effective manner for you and for your computer, to notify you about changes to our websites (including services and products), providing you with quotations, and carrying out our obligations from any contracts entered into between you and us. We also collect and process details of your visits to our site and the resources that you access
At each stage, you will be able to see what information we ask from you, such as your name and contact details, and information relating to your specific enquiry. If you contact us otherwise than via our website, we may keep a record of that correspondence
Towergate Underwriting Group Limited (and its subsidiary companies) is the Data Controller that collects information about you
The information we collect about you is used solely for the purposes for which it was provided. We will only use it for additional purposes (such as marketing) if we have received your prior consent to do so
The information you provide us with may be shared with employees throughout the Towergate Group, in order to deal with your enquiry or request
We will not share your information with any third parties other than when we are legally obliged to do so, such as for fraud prevention purposes
It is entirely up to you as to whether or not you choose to provide us with any personal information. If you choose not to, we simply may not be able to assist you
We will not sell your information to any third party, unless Towergate or one of its Subsidiary Companies is sold itself
When you enter personal details on our website, you will be entering these details within a secure environment
We use SSL (Secure Socket Layer) encryption to protect the details you send us
In most web browsers, a padlock symbol appears at the bottom right, indicating when you are in a secure environment. Also, the 'http:' at the beginning of the website address changes to 'https:' with the 's' indicating that you are in a secure environment
Under the Data Protection Act 1998 you have the right, for a fee, to ask us for a copy of the information we hold on you, and to have any inaccuracies corrected or removed
To do this, please either contact us by email, telephone our Customer Relations Department on 0344 892 1500, or write to us at:
Customer Relations Department
Towergate Underwriting Group Limited
Kent ME14 3EN
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
If Towergate (or any of its subsidiary companies) or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions (as defined below) and other agreements; or to protect the rights, property, or safety of Towergate (or any of its subsidiary companies), our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction
Where we store your Personal Data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access
Concerns or Queries
If you have any other concerns or queries, then we would be delighted to be able to help you. Simply contact us by one of the above options, and we shall endeavour to resolve your query as swiftly and efficiently as possible
At Towergate Insurance, we understand that our website needs to be accessible to all users, including those who may be partially sighted.
For your information, we have provided a few pointers below on how to get the most out of this site, particularly if you are using a screen reader or certain types of technology.
Internet users who are partially sighted find websites difficult to use simply because of the way they were constructed. This website has been designed to be as user friendly as possible and to be compatible with certain technology, including screen readers.
This website has been built using 'Responsive Web Design (RWD)', an approach that provides an optimal viewing experience across a wide range of devices. Therefore, this website will automatically tailor the page layout to best suit your viewing device.
Web Standards Compliance
We aim to make all our pages W3 compliant and always strive to follow best practice guidelines wherever possible when it comes to website accessibility.
If you have experienced any difficulties with using our site, please help us provide you with a better experience on your next visit by leaving feedback. Please include details of your issue and the device that you were using.