Refunding and Cancelling Your Property Insurance

Video transcript

Hi, My name is Brooke and I’m an insurance adviser at Towergate

As a specialist insurance provider we understand that circumstances change and you might need to cancel or amend your home insurance policy.

For this reason we have designed our policies with flexibility in mind and why we maintain clear and simple refunding, cancelling and adjusting processes across our property policies.

Cooling off period

Once you have taken a policy out with us, there is a 14 day ‘cooling off’ period.

This means during the first 14 days, you will only pay for the days of insurance you have used plus the customer service charge for the cost of setting up the policy.

Cancelling your property insurance

You can cancel your policy at any time during the term. All you have to do is call, email or write to one of our advisers and they’ll take care of this for you.

As well as the time on cover you have used and we retain the customer service charge for the cost of setting up the insurance but many of our customers are able to negate this admin fee by cancelling their current policy and at the same time taking out a new policy which better suits their new needs.

For example if you insured your unoccupied property with us whilst it was undergoing works before moving in, once the renovations are complete we could offer a standard home insurance policy to replace it.

Our advisers will help you find the most cost effective solution in a case like this.

Don’t forget that if you pay by direct debit and cancel before a payment has been taken, there may be an outstanding balance due to us.

For more info give one of our advisers a call to discuss your requirements or simply search our website for the type of property insurance you’re looking for.

Non-standard property insurance from Towergate

We can offer cover for a range of unoccupied properties. For more information get a quote online or call us on 0344 736 8310.

About the author

James Cooper is a respected industry leader with over 10 years' experience in the home and property insurance sector. He works across a broad range of insurance product and policy development and delivery, including product development; customer sales and marketing; and P&L accountability.