insurance guide
Listed Home Insurance Explained
With a listed property you have obligations to maintain and protect beyond that of a standard home. That’s why we've put together a detailed guide to listed building insurance...
View insurance guide
Our policy gives special attention to your special property.
Got a special request? Call our specialist team to see what they can do for you
We’re here for you Weekdays 9am - 7pm, Sat 9am - 1pm
Having nowhere to live can be a stressful experience but with the cover we arrange you will be provided with alternative accommodation so you don't have to worry.
We know that accidents happen. As part of your cover, accidental damage for fixed glass, sanitary fixtures and fittings and electrical equipment are also taken care of. That way, your possessions are the least of your worries.
Legal costs can be a source of concern. Our listed home cover includes the option of including home assistance cover and legal protection up to £50,000.
Careful customer? We believe in rewarding customers who are careful. Speak to one of our friendly advisors and we can offer a discount of up to 25% depending on how many years you have been claim free.
These are just some of the key features and exclusions, full details will be found in your policy wording. Show policy documents
Handling all claims up to a value of £25,000 ourselves, you can be sure that you have the benefit of talking to our specialist home insurance experts should the worst happen.
Our dedicated claims professionals are all trained and experienced in managing property insurance claims and are available from Monday to Friday, 8.30am to 5.30pm with the exception of bank holidays.
simply call us using the number in your policy documents and our team will talk you through the details of your claim. We will advise and guide you through the next steps and will stay in regular contact with you right the way through to a fair and honest settlement.
Call the claims team on:
Lines are open Monday to Friday, 8.30am-5.30pm
Read our guides and watch our videos for tips on staying covered and advice on maintaining your property.
insurance guide
With a listed property you have obligations to maintain and protect beyond that of a standard home. That’s why we've put together a detailed guide to listed building insurance...
View insurance guide
article
Property guru Phil Spencer answers your questions on being a landlord, marketing a rental property, selling your home and more.
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You can choose an excess from £50 to £250. If you go for the higher amount, this will reduce your premium. Certain types of constructions have a higher excess - such as flat-roofed properties. For more information speak to one of our sales advisors on 0344 892 1750.
This depends on your circumstances and the type of property you want to insure. The quickest way to find out is to speak to one of our advisors on 0344 892 1750.
You are entitled to a full refund of the premium paid if you find the policy unsuitable for your needs and cancel it within 14 days of receipt of your policy documents (as long as no claims have been made). If you need to cancel your cover you will be charged relevant administration costs for setting up the policy. Please call us or notify us in writing with the reason for cancellation and state the date from which you need cover to cease. Remember, if your policy is in more than one name, all policyholders will need to sign the letter. If you have any other queries please don't hesitate to contact the customer services team on 0344 892 1750.
Yes. We can cover for both of these situations.
If you have a flat roof, a professional builder or roofer will need to visit your property every eight years to inspect it and any necessary repairs should be carried out.
Yes. As long as there is forcible entrance into or exit out of your property, you will be covered.
You can pay by credit card or monthly direct debit. The charge for paying by credit card is £5 if the premium is less than £5000, and 2% of the total premium if £5000 or more.
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