insurance guide
Listed Home Insurance Explained
With a listed property you have obligations to maintain and protect beyond that of a standard home. That’s why we've put together a detailed guide to listed building insurance...
View insurance guide
Coronavirus help and support for our insurance customers
Our policy gives special attention to your special property.
Got a special request? Call our specialist team to see what they can do for you
Weekdays 9:00am - 5:30pm
Having nowhere to live can be a stressful experience but with the cover we arrange you will be provided with alternative accommodation so you don't have to worry.
We know that accidents happen. As part of your cover, accidental damage for fixed glass, sanitary fixtures and fittings and electrical equipment are also taken care of. That way, your possessions are the least of your worries.
Legal costs can be a source of concern. Our listed home cover includes the option of including home assistance cover and legal protection up to £50,000.
Careful customer? We believe in rewarding customers who are careful. Speak to one of our friendly advisers and we can offer a discount of up to 25% depending on how many years you have been claim free.
Handling all claims up to a value of £25,000 ourselves, you can be sure that you have the benefit of talking to our specialist home insurance experts should the worst happen.
Our dedicated claims professionals are all trained and experienced in managing property insurance claims and are available from Monday to Friday, 8.30am to 5.30pm with the exception of bank holidays.
simply call us using the number in your policy documents and our team will talk you through the details of your claim. We will advise and guide you through the next steps and will stay in regular contact with you right the way through to a fair and honest settlement.
Call the claims team on:
Lines are open Monday to Friday, 8.30am-5.30pm
Read our guides and watch our videos for tips on staying covered and advice on maintaining your property.
insurance guide
With a listed property you have obligations to maintain and protect beyond that of a standard home. That’s why we've put together a detailed guide to listed building insurance...
View insurance guidearticle
Property guru Phil Spencer answers your questions on being a landlord, marketing a rental property, selling your home and more.
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In today’s global economy, the playing field in the international market isn’t exactly level, with house prices being one of the best reflections of the challenges citizens in some countries face.
insurance guide
In this guide we’ll take you through the ins and outs of buy to let house insurance, giving you details on the different aspects of cover to consider in straight forward terms.
You can choose an excess from £100 to £550. If you go for the higher amount, this will reduce your premium. Certain types of constructions have a higher excess - such as flat-roofed properties. For more information speak to one of our sales advisers on 0344 892 1750.
This depends on your circumstances and the type of property you want to insure. The quickest way to find out is to speak to one of our advisers on 0344 892 1750.
You are entitled to a full refund of the premium paid if you find the policy unsuitable for your needs and cancel it within 14 days of receipt of your policy documents (as long as no claims have been made). If you need to cancel your cover you will be charged relevant administration costs for setting up the policy. Please call us or notify us in writing with the reason for cancellation and state the date from which you need cover to cease. Remember, if your policy is in more than one name, all policyholders will need to sign the letter. If you have any other queries please don't hesitate to contact the customer services team on 0344 892 1750.
Yes. We can cover for both of these situations.
You must take all reasonable steps to prevent accidents, loss or damage and must maintain the property insured in sound condition and good repair. If you have a flat roof, a professional builder or roofer will need to visit your property every eight years to inspect it and any necessary repairs should be carried out.
Yes. As long as there is forcible entrance into or exit out of your property, you will be covered.
You can pay by credit card, debit card or monthly direct debit.
