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Property construction is more diverse than ever but that shouldn't mean you can’t find insurance, we provide:
Help is at hand any time of day, every day of the year with 24 hour helplines for home emergencies. Assistance is provided in the event you need your home to be made safe following an insured peril such as a burst pipe or a break-in. We can then start the claims process and get repairs carried out so your home is back to usual. You will need to take precautions if you are away from the home for more than 30 days consecutively, details of these can be found in our policy wording or you can ask the team for advice.
We can look to insure: steel and timber framed properties, eco homes, flat roofs of various construction, properties in conservation areas, wattle and daub, properties with shingle roofs, stramit and non-combustible pre-fabricated homes. If yours isn't listed here it’s worth a call to the team as it’s likely we can find cover. We’re sorry but we cannot cover properties with flat, asbestos roofs.
Legal problems can keep you awake at night and can be very complex. Our legal helpline is there if you have concerns regarding any aspect of the law. No matter how complex the issue, legal experts at DAS, the UK’s leading legal expenses insurer, are on hand to provide you with advice and hopefully give you some reassurance. If your issue can’t be solved and you need to make a claim our claims team will work with DAS to get proceedings started. Please be aware that just because you have spoken to DAS does not mean your issue will be covered by the policy.
These are just some of the key features and exclusions, full details will be found in your policy wording. Show policy documents
Our claims team are experienced in helping customers who need to make property claims. You are able to report your claim 24 hours a day 365 days a year to get the ball rolling as soon as possible.
Just note, if reported over a weekend or during bank holidays, we’ll get back to you with the next steps on the next business day.
Photographs of any damage are always useful to help your claim along and please have as much information to hand as possible.
Give us a call and we'll help get things settled:
We can provide insurance for all kinds of properties which means we know a bit about them too. Read more from our content hub:
These days you can buy almost anything 'off the peg' - be it clothes, shoes, kitchens, bathrooms and even houses. But sometimes it's rather satisfying to be in a position to opt for something a little different such as a made-to-measure suit, designer dress or limited edition car. It may be that you have chosen this route with your home, or perhaps even inherited a property which an insurance company will classify as 'non standard'.
Every so often a property comes on to the market with that certain something which sets it apart from the rest. It could be thatched, of historic interest, situated in a conservation area or perhaps even a combination. If so, the chances are it will be listed – most often Grade II, sometimes Grade II* or possibly even Grade I.
We have put together some how-to guides to those seemingly simple decorating duties, painting and wallpapering. We've picked the minds of paint shop and decorating professionals for advice which, if followed properly, with a little time investment can result in a professional finish at a cost price. So whether you own the property you are decorating or sprucing up to let out, why not give it a go?
Yes it’s likely we can but through our leisure home policy. This is supported by our team in Cheltenham so for quotes and questions it’s worth have a chat with them. For more information check out our Leisure Home Insurance page.
Yes, we can also insure grass roofs and solar panels but we recommend you speak to the team to ensure you have the right cover in place for these extras.
Yes, again this policy is supported by our team in Cheltenham. The policy is specifically designed for mobile homes and park homes which have slightly different requirements than even our non-standard properties. For more information head to our Park Home Insurance page or call the team on 0344 892 1413.
You may be able to insure and unoccupied home on our unoccupied home policy. Unoccupied properties need slightly different cover so it’s important to make sure you get the correct policy for your circumstances.
If you would prefer to spread the cost of your policy you have the option of setting up a Direct Debit to pay your premium in equal monthly instalments through our preferred provider, Premium Credit Limited (PCL).
To find out more about PCL and direct debit payments, select Direct Debit.
To understand more about how PCL work together with Towergate, please read our Regulatory Information.
If you want to know more about our monthly payment option, please read our dedicated page on Direct Debit.
If the home is unoccupied for more than 72 consecutive hours there are specific exclusions that will apply. These include the exclusion of cover for loss of metered water or heating oil and theft unless involving forcible and violent entry to or exit from the home. Full details of exclusions applicable can be found in the policy wording.