What do I do if I need to cancel my cover?
You are entitled to a full refund of the premium paid if you find the policy unsuitable for your needs and cancel it within 14 days of receipt of your policy documents (as long as no claims have been made). If you need to cancel your cover you will be charged relevant administration costs for setting up the policy. Please call us or notify us in writing with the reason for cancellation and state the date from which you need cover to cease. Remember, if your policy is in more than one name, all policyholders will need to sign the letter. If you have any other queries please don't hesitate to contact the customer services team on 0344 892 1750.
Would you insure my property if it is both listed and timber framed?
Yes. We can cover for both of these situations.
Do I have to keep my property maintained?
You must take all reasonable steps to prevent accidents, loss or damage and must maintain the property insured in sound condition and good repair.
If you have a flat roof, a professional builder or roofer will need to visit your property every 8 years to inspect it and any necessary repairs should be carried out.
Would I still be covered for theft under this policy?
Yes. As long as there is forcible entrance into or exit out of your property, you will be covered.
How can I pay for my premium?
You can pay by debit card, credit card or monthly direct debit.