Coronavirus help and support for our insurance customers
Buildings insurance for homes with subsidence and those that have been underpinned.
A home is more than just bricks and mortar. We cover the essential things which make your house a home too. We cover your contents whilst in transit, we cover your money and credit cards (limits apply), we even cover valuables such as jewellery and electrical items. We'll also extend your contents limit over Christmas and weddings to accommodate the extra belongings likely to be in your home.
If disaster strikes and you've decided to add home assistance to your policy, you’ll be covered for someone to visit your property to try to fix the damage or at the very least, limit any further damage. If you've been unlucky in the past with burst pipes or broken boilers, it’s a great idea to add this to your policy just in case.
We know that selling a property with a history of subsidence, or that has been underpinned, can prove problematic. Most mortgage providers require insurance to be in place before completion. Selling your home? Although we can’t transfer the policy to the new owner, we can consider the risk for the new owner, if you share your documentation.
If your home becomes uninhabitable, it’s very likely to be a distressing time. The cover we arrange aims to take away some of that distress by covering the cost of your temporary accommodation while your house is being fixed.
Handling all claims up to a value of £25,000 ourselves, you can be sure that you have the benefit of talking to our specialist home insurance experts should the worst happen.
Our dedicated claims professionals are all trained and experienced in managing property insurance claims and are available from Monday to Friday, 8.30am to 5.30pm with the exception of bank holidays.
Simply call us using the number in your policy documents and our team will talk you through the details of your claim. We will advise and guide you through the next steps and will stay in regular contact with you right the way through to a fair and honest settlement.
Call the team on:
Lines are open Monday to Friday, 8.30am-5.30pm
If you've got any questions about insuring a property with subsidence or with any other special requirements, our guides may have the answer.
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If your home is situated in a flood risk area it may be considered a non-standard home in insurance terms. Last year, The Association of British Insurers (ABI) reported insurers had paid out a total of £1.3 billion following the storms of 2016, showing the impact and extent of flood damage from a financial perspective.
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Subsidence is an issue that often concerns property owners - and for good reason: It can be difficult to spot and costly to fix. In this article, we look at what subsidence is, how to spot it and how insurance may help to ease your concerns.
You are entitled to a full refund of the premium paid if you find the policy unsuitable for your needs and cancel it within 14 days of receipt of your policy documents (as long as no claims have been made). If you need to cancel your cover you will be charged relevant administration costs for setting up the policy. Please call us or notify us in writing with the reason for cancellation and state the date from which you need cover to cease. Remember, if your policy is in more than one name, all policyholders will need to sign the letter. If you have any other queries please don't hesitate to contact the customer services team on 0344 892 1750.
Yes. We can cover for both of these situations.
You must take all reasonable steps to prevent accidents, loss or damage and must maintain the property insured in sound condition and good repair.
If you have a flat roof, a professional builder or roofer will need to visit your property every 8 years to inspect it and any necessary repairs should be carried out.
Yes. As long as there is forcible entrance into or exit out of your property, you will be covered.
You can pay by debit card, credit card or monthly direct debit.
