Unoccupied Property Insurance

We protect your home from risk while you’re not around to keep an eye on things.

This flexible unoccupied property insurance allows you to ensure you're only paying for cover when you need it. Ideal for unoccupied or empty properties undergoing renovation or refurbishment, awaiting probate, sale or occupation, or left vacant while the owner is at a second property, abroad, hospitalised or taken into care.

0344 892 1750
0344 892 1750 Weekdays 9am - 7pm, Sat 9am - 1pm
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Unoccupied insurance features

With three different levels of cover to choose from, our team of specialist unoccupied property insurance professionals are on hand to help.

  Level 1 Level 2 Level 3
Fire, explosion, lightning, earthquake
Smoke damage  
Storm and flood  
Theft and attempted theft  
Escape of water    

With instant cover available online or over the phone, our unoccupied property insurance includes:

  • Protection against vandalism

  • Cover for damage caused by water or subsidence

  • Contents cover up to £20,000

  • Theft from garages and outbuildings up to £500

  • Up to £2 million property owners liability

  • Cover whilst renovations are ongoing - including decorating, installing new plumbing, central heating, alterations to non-load-bearing walls, extensions and re-wiring

Prefer to spread the cost of your annual policy?

Paying by direct debit is an affordable and convenient way to pay for your policy. Through our preferred provider, Premium Credit Limited (PCL)*, you have the option of setting up a Direct Debit to pay your premium in equal monthly instalments.

To find out more about PCL and direct debit payments, select Direct Debit.

*To understand more about how PCL work together with Towergate, please read our Regulatory Information.


Unoccupied insurance exclusions

  • The first £250 of each and every claim (standard excess)

  • The first £1,000 of each and every claim for subsidence/heave/landslip claims

  • The first £1,000 of each and every claim for escape of water (unless the heating is left on, in which case the excess is increased to £2,500)

  • The property must be in a good state of repair

  • Properties should not be boarded up and should appear tidy from the outside

  • All properties must have key window locks and 5-lever mortise deadlocks

  • Major works e.g. extensions, structural repairs. Roofing can be considered for limited perils only

  • Damage caused by contractors (contractors should have their own insurance)

These are just some of the key exclusions/limitations, full details will be found in policy wordings.


Unoccupied insurance FAQs

What if I only need to insure the property for a short period of time?

Our unoccupied home insurance policy is very flexible and we can insure for 3, 6, 9, and 12 months at a time. Selling the property or undergoing probate can be a lengthy process which is why we are flexible.

Why can't I get standard buildings and contents cover for my unoccupied home?

Most providers will not insure properties which are left unoccupied for more than 30 days at a time, which is why you need to come to a specialist provider.

What if I work away and my property is left unoccupied for months at a time?

Your best bet is to speak to one of our advisors on 0344 892 1750 and explain your circumstances to make sure you get the right level of cover.

Can I still arrange insurance even though the property is being renovated?

Yes you can. Call us on 0344 892 1750 to discuss your needs in more detail.

I have some items of furniture in the unoccupied property - are these covered?

We can offer cover on contents up to £20,000 so your furniture will be covered as long as it does not exceed this amount.

The property is going through probate, how can I arrange insurance?

If you are the executor you can arrange insurance with us over the phone. We can get the property insured straightaway so you have one less thing to worry about.

Does this policy include property owners liability insurance?

Yes. Our policy automatically provides employers liability cover of up to £2 million.

My current insurer won't cover me - can I arrange insurance ASAP?

Yes. We can arrange instant cover. You can do this over the phone or online.

How much should I insure my unoccupied property for?

For your buildings you need to take into consideration not only the cost of rebuilding the main property but also any outbuildings, swimming pools, boundary walls etc. The value should include solicitor and surveyor fees and demolition costs. With your contents you need to consider all household goods and personal property within your unoccupied property and how much you would have to pay to replace them as new. We make a deduction for wear and tear for clothing and linen.

What do I do if I need to cancel my cover?

You are entitled to a full refund of the premium paid if you find the policy unsuitable for your needs and cancel it within 14 days of receipt of your policy documents (as long as no claims have been made). If you need to cancel your cover you will be charged relevant administration costs for setting up the policy.

If you cancel your cover after the 14 day period the following cancellation conditions apply:


  • If the policy has been issued on a short term basis (90, 182, or 273 days duration) there will be no premium refund in the event of cancellation.

  • If the policy has been issued on an annual basis (12 months) the Insurer will retain a charge of 50% of the pro rata return of premium.

  • Where a claim has been made during the current period of insurance no refund or credit of premium will be due.

Please call us or notify us in writing with the reason for cancellation and state the date from which you need cover to cease. Remember, if your policy is in more than one name, all policyholders will need to sign the letter. If you have any other queries please don't hesitate to contact the customer services team on 0344 892 1750.

Can I pay my premium by cheque?

Yes, of course. Post your cheque to: Towergate Insurance, Suite N, The Octagon, Middleborough, Colchester, Essex CO1 1TG.

Where can I find more information about monthly Direct Debit?

If you want to know more about our monthly payment option, please read our dedicated page on Direct Debit.


Unoccupied insurance claims promise

Our claims team

You can be sure that, should the worst happen, you have the benefit of talking to our home insurance experts.

Our dedicated claims professionals are all trained and experienced in managing property insurance claims and are available from Monday to Friday, 8.30am to 5.30pm.

Your unoccupied property insurance claim

When it comes to our claims service you can be assured that we will react quickly and professionally. We are committed to keeping your claim moving forward, allowing you to get your home back in shape as quickly as possible, normally within our average claims lifecycle of just 22 days.

With no claims forms for you to fill in, simply call us using the number in your policy documents and our team will talk you through the details of your claim. We will advise and guide you through the next steps and will stay in regular contact with you right the way through to a fair and honest settlement.

In line with our service pledge, we will act within 24 hours of being notified of your claim and within five days if you provide us with new information on an existing claim. If a loss adjuster is required we will appoint you one. As with all of our suppliers, they will be in contact with you within 24 hours to ensure your claim runs quickly and smoothly. 

Furthermore, when it comes to appointing suppliers, you have two options. You can choose to use one of our approved suppliers, allowing us to take the financial and organisation burden from you, or you can use your own contractors and we will pay them directly.


Unoccupied property insurance policy documents

Unoccupied Homes Explained [pdf, 608 KB] Policy Summary* [pdf, 57 KB] Policy Wording* [pdf, 318 KB] Terms of Business Unoccupied [pdf, 98 KB]
Customer Reviews (1704)

Customers rate our service at 92%

Based on 1704 independent customer reviews.

DateProductScoreCustomer Comment

Park Home Insurance (New Policy Holder)


all good

Park Home Insurance (New Policy Holder)


Really helpful when first enquired when insuring my new lodge gave me time to think about it . Was advised by Luke trigg who gave me an excellent price and was extremely helpful thanks kind regards angie

Park Home Insurance (New Policy Holder)


Towergate gave what I ask for and they rang me back
keep up the good work.

Park Home Insurance (New Policy Holder)


I was very pleased with your efficiency. Thank you.

Park Home Insurance (New Policy Holder)


Very easy to set up very friendly staff even received a M & S voucher for joining towergate
My quote was less than the one I had

Park Home Insurance (New Policy Holder)


very helpful and friendly service
Hope that the premium is as good next year

Park Home Insurance (New Policy Holder)


excellent communications all my questions answered and lady was very helpful. would recommend this company

Park Home Insurance (New Policy Holder)


Very efficient. Easily completed purchase online.

Park Home Insurance (New Policy Holder)


Impressed with the ease with which everything was sorted

Park Home Insurance (New Policy Holder)


Very professional and quick

View all reviews >>

0344 892 1750
0344 892 1750 Weekdays 9am - 7pm, Sat 9am - 1pm
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